Patient Service Representative

Job Description

Job Description

Job Summary: The Patient Service Representative (PSA) plays a crucial role in ensuring a positive patient experience by supporting the practice/department in delivering high-quality care. The PSA is responsible for managing patient interactions, from the arrival to departure process, handling inquiries, scheduling appointments, updating insurance information, and performing point-of-service activities. This position may involve working in a physician practice or call center environment, with potential rotation between functions and/or departments. The PSA helps meet patient satisfaction and operational targets while supporting the overall success of the practice. Key Responsibilities: Greet and assist patients upon arrival, ensuring a positive and welcoming experience. Manage patient appointments by scheduling, confirming, and rescheduling appointments as needed. Handle incoming patient calls and inquiries, providing accurate and timely information. Update and verify patient information, including insurance and billing details, to ensure accuracy. Perform point-of-service activities such as co-payment collection and documentation. Assist with coordinating and communicating care-related tasks between patients, physicians, and medical staff. Maintain patient confidentiality and adhere to privacy standards at all times. Contribute to meeting or exceeding patient satisfaction, operational, and financial goals. Perform other administrative duties as needed to support the office, practice, or call center. Required Qualifications: Strong customer service skills with a focus on patient care and satisfaction. Ability to manage a high volume of patient calls and inquiries in a professional and efficient manner. Excellent communication and interpersonal skills, with the ability to work effectively with patients, medical staff, and team members. Proficient in handling sensitive and confidential patient information in accordance with HIPAA guidelines. Ability to work independently and as part of a team in a fast-paced, patient-centered environment. Must have at least 2 years of recent experience in the specialty within the past 2 years. Preferred Qualifications: Previous experience in a healthcare setting, particularly in a front-office or patient service role. Familiarity with electronic medical records (EMR) systems. Knowledge of insurance billing and patient financial responsibilities. Experience in appointment scheduling and call center environments. Education: High School

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.\r\n\r\nWe have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.