Guest Experience & Volunteer Operations Lead

RESPONSIBILITIES (INCLUDING BUT NOT LIMITED TO)

You are part one of one team taking ownership and responsibility for the care and keeping of this house. You stay willing and eager to serve in big and small ways, from welcoming guests to picking up trash. Coordinate and schedule Directors' one-on-one meetings. Process volunteer applications, schedule and facilitate leader and volunteer interviews, and run background checks for leaders. Manage all GE ministry information for the church management database (Rock), Eventbright website, and Planning Center Online. Develop metrics for the first-time guest re-engagement and support other ministries in developing effective follow-up processes. Facilitate volunteer communication for team assignments, weekend services, and other events in both written/verbal communication and on PCO. Assist GE Pastor with ensuring consistency in weekly systems and procedures by regularly meeting with team leaders and other volunteers. Assist in overseeing all GE ministries within the department (Café, Greeters, New Here, Parking Lot, Translation, Ushers). Assist GE Pastor with streamlining all GE processes for Sunday services and in all other departments requiring host services (Childrens, Youth, Young Adults, special events for all Small Groups). Assist GE Director with implementing the vision of GE with all necessary resources (training, manuals, and communications) with an emphasis on welcoming, informing, serving, and caring for each guest. Establish quality standards that create a healthy growing GE culture by recruiting, training, and developing volunteers. Assist GE Director with recruiting and developing volunteers for GE leadership roles and coordinating bi-annual one-step conversations with those interested in leadership. Assist GE Director with communicating with StratMark team to ensure that GE is in alignment with campus/global marketing initiatives. Assist GE Director in creating structures of volunteer teams to assist the ministry and partner with individuals and small groups. Work with the IT Department to develop new and improved methods of maximizing reporting. Coordinate with the central team for any pop-up sales or Victory sponsored merchandise and communicate desired inventory specific to the campus or ministry. Attend weekly service flow meetings and communicate weekly service details to staff. Prepare the weekend attendance report and submit it to the SET. Perform other duties as assigned. Guest Experience Responsibilities Coordinate and schedule Directors' one-on-one meetings. Process volunteer applications, schedule and facilitate leader and volunteer interviews, and run background checks for leaders. Manage all GE ministry information for the church management database (Rock), Eventbright website, and Planning Center Online. Develop metrics for the first-time guest re-engagement and support other ministries in developing effective follow-up processes. Facilitate volunteer communication for team assignments, weekend services, and other events in both written/verbal communication and on PCO. Assist GE Pastor with ensuring consistency in weekly systems and procedures by regularly meeting with team leaders and other volunteers. Assist in overseeing all GE ministries within the department (Café, Greeters, New Here, Parking Lot, Translation, Ushers). Assist GE Pastor with streamlining all GE processes for Sunday services and in all other departments requiring host services (Childrens, Youth, Young Adults, special events for all Small Groups). Assist GE Director with implementing the vision of GE with all necessary resources (training, manuals, and communications) with an emphasis on welcoming, informing, serving, and caring for each guest. Establish quality standards that create a healthy growing GE culture by recruiting, training, and developing volunteers. Assist GE Director with recruiting and developing volunteers for GE leadership roles and coordinating bi-annual one-step conversations with those interested in leadership. Assist GE Director with communicating with StratMark team to ensure that GE is in alignment with campus/global marketing initiatives. Assist GE Director in creating structures of volunteer teams to assist the ministry and partner with individuals and small groups. Work with the IT Department to develop new and improved methods of maximizing reporting. Coordinate with the central team for any pop-up sales or Victory sponsored merchandise and communicate desired inventory specific to the campus or ministry. Attend weekly service flow meetings and communicate weekly service details to staff. Prepare the weekend attendance report and submit it to the SET. Perform other duties as assigned.

COMPETENCIES

Compassion Discernment Creative thinking Problem solving Proactive Victory Church Values Courageous Humble E mpowering Connected Kind

SKILLS / QUALIFICATIONS

Bachelor's degree in Business Administration , Project management preferred 3+ years of office experience preferred. Volunteer experience as a team member or leader preferred. Ability to work in a fast paced, team environment. Reliable transportation. An acceptance of, and commitment to Jesus Christ as Savior and Lord. An understanding of the mission and purpose of Victory Church.

COMPUTER / SOFTWARE EXPERIENCE REQUIREMENTS

Knowledge of both Mac environment and Microsoft Office 360 software. Knowledge of Planning Center Online. Knowledge of project management software experience. #J-18808-Ljbffr Svdpnky