Customer Success Specialist

Job Title

This is a fast-moving, high-volume role that requires an equal mix of relationship building, strategy, and acting with urgency to fulfill both school and educator needs.

Location: Los Angeles, Hybrid (3-4 days in office) Type: Full-Time Total On-Target Earnings (base + commission): $75,800 USD + share options Reports to: Customer Growth Manager

About the Role

You will be on the front lines of our mission, managing and growing a portfolio of US school partnerships while simultaneously supporting a dedicated group of educators to ensure they find the right roles and succeed in them. You'll have the opportunity to make a tangible difference in the US education system by helping schools save money and educators earn more.

About Zen Educate

Zen Educate is a technology company that matches schools with temporary educator staff. Our mission is to change the world of education recruitment. We wake up every day on a mission to care more. We care more about our schools. And we care more about our educators.

What You'll Be Doing

• Managing and growing US school partnerships: Building deep, meaningful relationships with your school partners
• Work with your school partners to generate increasing demand for Zen educators (teachers and paraprofessionals) to be placed in their classrooms
• Upselling Zen products and services to expand our impact within your school partner portfolio
• Acting as a responsive, central point of contact for all school partnership stakeholders
• Reporting on key trends and feedback to our Product team to help improve our platform
• Managing and supporting US educators: Communicating daily with newly onboarded educators to place them in daily subbing or long-term roles
• Maintaining constant contact with active educators to provide feedback, ensure satisfaction, and solve problems
• Coaching educators and improving their performance in schools

What We're Looking For

Mindset & Traits: Coachability, Grit, Positivity, Strong Work Ethic, Empathy

Skills & Experience: A deep passion for the education sector and creating a positive social impact. Experience in sales, partnerships, account management, recruitment, or education is a plus.

Team & Culture

We are a collaborative, high energy, and mission-driven team solving a problem that makes a real difference in the world. We celebrate each others' wins, lift each other up, and raise our hands any time we can help a teammate solve a problem.

Benefits

18 days of PTO + 8 days of paid sick leave + US Federal holidays + option to purchase up to 5 additional days per year Health insurance through Blue Cross Blue Shield 75% coverage for health 75% coverage for vision + dental (Guardian & VSP) 50% coverage for health, vision, and dental for dependents Quarterly social budget Travel opportunities to visit schools + school conferences

Hiring Process

We have a 3 step hiring process: Step 1 : Intro call with our Talent team to tell you a bit more about the role, and answer any question you may have Step 2: 1 hour interview to review a practical task and role play a mock call with a school partner Step 3: 1 hour interview to ensure you have the mindset and traits we know lead to success in the role

Ready to Apply

We welcome applicants with diverse backgrounds, and different experiences and perspectives - just like the staff who teach through Zen and the children at the schools we work with. We value and respect all differences in all people (seen and unseen). We believe in an environment with equal access to career development opportunities and actively encourage applications from BAME candidates.