Technical Specialist

Position Overview Rosenberg USA is seeking a hands-on Field Service & Technical Support Technician who is ready to grow into a fully trained Field Service Operator. This is a structured career track - not just a job. You will begin by owning our RMA (Return Merchandise Authorization) process, providing direct relief to our Product Manager, then advance through in-house service into customer-facing field work as your expertise deepens. If you thrive in a technical environment, enjoy systematic problem-solving, and want to build real expertise in motorized impeller technology with a stable, German-backed manufacturer - this is your path. Key Responsibilities Stage 1 - RMA Technician (Immediate Focus) Receive, inspect, and process returned AC, DC, and EC fan units through the full RMA cycle Perform detailed fault analyses and bench-level diagnostics to determine root cause of failures Process and document service cases accurately in ERP and CAQ systems; prepare error trend Reports: Coordinate with global Rosenberg manufacturing sites on supplier-related defects and resolutions Provide direct operational support to the Product Manager - a critical bottleneck-relief function Stage 2 - In-House Service Technician Serve as the primary technical point of contact for customer troubleshooting inquiries Evaluate customer complaints; collaborate with internal engineering teams to identify root causes and implement corrective measures Build deep product knowledge across the full Rosenberg fan and motor technology portfolio Stage 3 - Field Service Operator (Target Role) Travel to customer sites to perform on-site diagnostics, repairs, and system commissioning Represent Rosenberg USA as the face of German engineering quality in the field Apply deep product expertise built through Stages 1 and 2 in direct customer environments Qualifications Required High School Diploma or GED; Associate's degree (2-year) in Mechatronics, Electronics, or Industrial Technology strongly preferred - a 4-year degree is not required 1-5 years of hands-on experience with electromechanical devices or HVAC/mechanical equipment Either path works: electrical/electronics background in a mechanical environment, or mechanical background with solid foundational electrical knowledge Proficiency with MS Office (Word, Excel); ability to work comfortably in a warehouse and testing lab environment (lift up to 50 lbs.) Detail-oriented, quality-conscious, and a reliable team player with strong written and verbal communication skills Authorized to work in the USA full-time; no visa sponsorship available Preferred Experience with ERP or CAQ software systems Prior exposure to fan, motor, or HVAC system repair and diagnostics German language skills or experience working within a German-owned or internationally managed company a plus What We Offer Competitive base salary aligned to experience and market rates Comprehensive Medical, Dental, and Vision insurance 401(k) plan with company matching Generous PTO and paid holidaysSpecialized training on Rosenberg's proprietary fan selection software and German-engineered motor technology A clearly defined career track from RMA Technician to Field Service Operator - with full support every step of the way #J-18808-Ljbffr