Collector - WFI

About Western Funding Inc. Western Funding is a dynamic and fast‑growing auto finance company and subsidiary of Westlake Financial Services. We assist dealer partners throughout North America by providing automobile financing to borrowers with limited access to traditional credit. Our internal sales representatives support dealer partners in selling more cars and trucks through financing. Account Representative Location: Las Vegas, NV (on‑site) What’s the role? We are looking for an Account Representative who can handle inbound and outbound calls while providing excellent service. The role involves assisting customers in the early stages of collections, using technology and resources to resolve accounts 30 to 59 days past due. The representative will be comfortable in dealing with challenging situations and will proactively provide options or solutions to prevent or resolve delinquent accounts. What is it like being part of our Accounts Team? The team conducts training to ensure you are equipped with the proper knowledge and enough skills to perform the role. You will receive support and encouragement to raise questions for good results. The team prioritizes career progression and promotes internally first. What you’ll do as our Account Representative Manage a queue of accounts within the 30–59 days past‑due delinquency range to prevent loan losses through progressive collection efforts, making both inbound and outbound calls throughout the day. Negotiate with customers to create payment solutions based on individual circumstances. Conduct light skip‑tracing activity to generate potential leads on customers or collateral. Review and submit accounts for repossession activity based on mitigating factors. Execute collection efforts as directed by the department manager. Actively participate in team and department meetings to improve workflow, collection processes and department efficiencies. Protect the confidentiality of all aspects of the company’s operations, portfolio, customer information, and computer technology. Qualifications High school graduate (diploma required, or equivalent). At least 2 years of experience in unsecured or sub‑prime auto finance collections. Excellent communication, negotiation and writing skills. Working knowledge of state and federal laws applicable to collections, including the FDCPA, TCPA and Robbins‑Rosenthal Act. Ability to maintain an 8‑hour shift Monday‑Friday; flexible schedule required; willing to work weekends and overtime. Capable of operating effectively in a high‑pressure, high‑volume environment. Goal oriented with a desire for improvement and advancement. Ability to communicate and work amicably with diverse teams. Knowledge of any of the following tools and software: Daybreak, basic MS Excel, basic MS Outlook, Skip Tools, E‑collect, 411.com. Benefits Medical, Dental, and Vision benefits. Life Insurance and Long‑term disability plans. Flexible Spending Account. 401(k) matching. Employee Stock Ownership Program. Wellness programs. Metro Tap Card and Metro‑link reimbursement (Los Angeles, CA employees only). Career Path Opportunities. Discounts on parks, museums, movie tickets, and attractions. Employee loan assistance. Annual flu shot. Paid vacation days. Paid sick days. Paid holidays. Gym membership (Los Angeles, CA and Dallas, TX offices). Rental car discounts, Dell Member Purchase Program. UKG Wallet. Equal Employment Opportunity We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. We are an equal‑opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Applicants requiring reasonable accommodation to the application and/or interview process should notify a representative. #J-18808-Ljbffr Hankey Group