Customer Service Representative

Job Description

Job Description

We are seeking a friendly and dependable Customer Service Representative to handle day-to-day customer interactions and administrative support. This role is focused on communication, organization, and customer care.

• Greet customers in a friendly and professional manner.
• Answer incoming phone calls and assist with general inquiries.
• Schedule and confirm appointments.
• Check customers in and out of the shop.
• Provide status updates on vehicles (as directed by service advisor/technicians).
• Communicate clearly and professionally with customers throughout their visit.
• Maintain accurate customer and vehicle records.
• Assist with invoicing and basic administrative tasks.
• Follow up with customers for appointment reminders and general check-ins.
• Keep the front office clean, organized, and presentable.

What We’re Looking For:

• Strong communication and interpersonal skills.
• Organized and detail-oriented.
• Ability to multitask in a fast-paced environment.
• Positive attitude and team-oriented mindset.
• Comfortable using computers and basic office software.
• Previous customer service experience preferred.
• Automotive knowledge is helpful, but not required.

Compensation & Benefits:

• Competitive hourly pay.
• Stable, full-time position.
• Supportive and team-focused work environment.
• Opportunity to grow within the company.
• Employee discounts on services.

Why This Role Matters:

This position helps create a smooth and professional experience for every customer while supporting the rest of the team. The right person will help improve organization, communication, and overall efficiency in the shop.