Content Operations Coordinator

Our client is looking for a Content Operations Associate to join their team in Bethesda, MD! This is a hybrid position, so only local applicants will be considered.

*** This begins as a 6 month contract with an opportunity to extend or convert at any time ***

Role Summary:

A leading producer of health education videos seeks a Contract Content Operations Associate to partner with its Studio and Customer Success teams to manage the library synchronization. This role will focus on maintaining the regular cadence of content uploads, while performing a detailed inventory of video assets to ensure all necessary content is uploaded and available to clients.

The Content Operations Associate will report to the Head of Content and work closely with the Customer Success team and Product Manager for the Content Cloud product.

This is a 6-month full-time, hybrid contract position with the possibility of extension. Must be local to the DMV area with the ability to commute to Bethesda, MD.

Duties & Responsibilities:

• Upload final produced videos to the Content Cloud and ensure localization for client deployments.
• Address the backlog of media uploads, ensuring the Product maintains the most up-to-date versions of all content.
• Coordinate with the Customer Success team to maintain each client’s library of content with unique configurations.
• Coordinate with the Product Team/Technical Delivery Team to complete ID mapping exercises for each client when content is updated.
• Work with the Studio to track the progress of content development and releases.
• Support documentation and organization of content metadata, configuration details, and update logs to maintain alignment with client expectations.

Qualifications & Skills:

• No prior work experience required; this role is designed for new college graduates who are highly comfortable in digital environments and detail-oriented.
• Prior experience with project management tools (e.g., Asana, Trello) and collaboration platforms (e.g., Google Workspace, Slack) is a plus
• Knowledge of film/video production and the content creation workflow a plus
• Interest in film and content creation a plus
• Comfort managing large spreadsheets
• Experience or familiarity with Adobe AEM is a plus
• Experience or familiarity with Dropbox
• Must be able to multitask and manage multiple projects simultaneously
• Ability to work independently and manage time effectively
• Must be organized and detail-oriented
• Strong interpersonal, organizational, and project management skills
• Strong written and verbal communication skills
• Must provide and maintain a reliable home office space, including a computer, high-speed internet connection, and other equipment necessary to perform the role.