CMDB SME/Integration Specialist

We are seeking a ServiceNow CMDB Subject Matter Expert (SME) and Integration Specialist to design, implement, govern, and optimize the Configuration Management Database (CMDB) and enterprise integrations within the ServiceNow platform. The role requires deep expertise in CMDB data modeling, Discovery, Service Mapping, integrations, and data quality governance to support ITSM, ITOM, and business services.
Key Responsibilities
CMDB & CSDM
• ct as CMDB SME, owning CMDB strategy, architecture, and roadmap
• Design, implement, and maintain CMDB data models aligned with CSDM (Common Service Data Model)
• Define CI classes, relationships, normalization rules, and lifecycle management
• Ensure CMDB supports ITSM, ITOM, ITAM, SecOps, APM, and Service Mapping use cases
• Lead CMDB audits, health dashboards, and continuous improvement initiatives
Discovery & Service Mapping
• Configure and manage ServiceNow Discovery (Horizontal & Cloud Discovery)
• Design and maintain Service Mapping for business-critical services
• Troubleshoot Discovery issues, credential problems, and MID Server connectivity
• Optimize discovery schedules, patterns, and identification reconciliation rules


Integrations
• Design, build, and support integrations using:
o REST / SOAP APIs
o ServiceNow IntegrationHub & Spokes
o MID Servers
o ETL tools and scheduled imports
• Integrate CMDB with third party systems such as:
o Cloud platforms (Azure, AWS, GCP)
o Monitoring tools (Splunk, Dynatrace, AppDynamics, SCOM, etc.)
o sset tools, security tools, and DevOps pipelines
• Ensure data consistency, reconciliation, and error handling across systems
CMDB Data Quality & Governance
• Define and enforce CMDB governance policies, standards, and KPIs
• Measure and improve CMDB health metrics:
o Completeness
o Correctness
o Compliance
o Relationship accuracy
• Implement automated rules for data validation and remediation
• Collaborate with platform owners, operations, security, and architecture teams
Stakeholder & Technical Leadership
• Work closely with ITSM, ITOM, Cloud, Security, and Infrastructure teams
• Provide technical guidance and mentoring to ServiceNow developers and admins
• Participate in architectural reviews and transformation programs
• Support audits, risk assessments, and regulatory compliance initiatives


Technical Skills
• Strong hands on experience with:
o ServiceNow CMDB
o CSDM
o Discovery & Service Mapping
o Identification & Reconciliation Engine (IRE)
• Proven experience with ServiceNow integrations
• Strong understanding of IT infrastructure:
o Servers, networks, databases, middleware, cloud platforms
• Experience with MID Server configuration & troubleshooting
• Familiarity with ITIL processes (Incident, Problem, Change, Asset)
Preferred Certifications
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist - CMDB / ITOM
• ITIL v3 / ITIL 4 certification
Soft Skills
• Strong analytical and problem solving skills
• Excellent communication and stakeholder management
• bility to work independently and lead initiatives
• Documentation and process oriented mindset
Nice to Have
• Experience in BFSI or regulated environments
• Knowledge of ServiceNow APM, ITAM, or SecOps
• Experience with large scale CMDB implementations (100K+ CIs)