Director of Professional Services - PIAM

Job Description

Physical Identity and Access Management (PIAM)

Splan is an enterprise Physical Identity and Access Management (PIAM) and security platform that connects physical identity, access governance, workforce identity, Visitor Management, and physical access systems.

We are seeking an experienced Director of Professional Services – PIAM to lead enterprise implementations and build a scalable Professional Services organization for Splan’s growing U.S. customer base.

The Director of Professional Services will lead the successful delivery of Splan’s PIAM and physical identity solutions from discovery and requirements through solution design, integrations, configuration, testing, deployment, adoption, and expansion.

The ideal candidate has 15+ years of experience in Professional Services, enterprise software, PIAM, physical security, access control, IAM/IGA, or systems integration, with a strong understanding of the intersection between physical security and enterprise identity.

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• Own Splan’s U.S. PIAM Professional Services strategy and delivery organization.
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• Establish scalable implementation methodologies, standards, processes, and best practices.
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• Lead complex, multi-site and global PIAM implementations.
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• Build and manage a high-performing Professional Services team.
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• Define KPIs for delivery, utilization, customer satisfaction, revenue, margins, and quality.
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• Develop repeatable frameworks to scale enterprise PIAM deployments.
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• Lead end-to-end physical identity lifecycle implementations.
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• Design employee, contractor, vendor, and visitor identity workflows.
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• Implement Joiner-Mover-Leaver (JML) processes for physical access.
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• Automate access requests, approvals, provisioning, modifications, recertification, and deprovisioning.
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• Implement access governance, credential management, and access reviews.
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• Integrate PIAM with HR, IAM/IGA, directories, identity providers, and Physical Access Control Systems (PACS).
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• Oversee configuration, data migration, testing, deployment, and production transition.
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• Establish project governance, milestones, dependencies, risks, and success criteria.
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• Partner with Physical Security, Corporate Security, Facilities, IAM, IT, HR, and Security Operations teams.
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• Support implementations involving Genetec, LenelS2, Honeywell, HID, C•CURE, Avigilon, and similar PACS platforms.
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• Modernize manual badging and physical access processes.
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• Support credential lifecycle management and consistent access policies across locations.
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• Serve as a senior delivery leader for strategic enterprise customers.
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• Build relationships with CSO, CISO, CIO, Physical Security, IAM, Facilities, HR, and executive stakeholders.
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• Lead executive steering committees, workshops, implementation reviews, and transformation initiatives.
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• Translate business and security requirements into measurable PIAM outcomes.
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• Manage escalations and ensure successful customer adoption and value realization.
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• Partner with Sales and Solution Engineering on strategic PIAM opportunities.
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• Lead discovery workshops and technical validation.
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• Develop implementation plans, estimates, resource plans, timelines, and Statements of Work.
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• Support RFP/RFI responses and assess implementation complexity, integrations, risks, and dependencies.
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• Ensure smooth transition from Sales to implementation.
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• Develop relationships with security integrators, Global System Integrators, IAM partners, and technology partners.
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• Establish partner delivery standards, enablement, and governance.
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• Collaborate with Product and Engineering on customer requirements, integrations, APIs, workflows, and implementation challenges.
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• Identify recurring issues and recommend scalable product improvements.
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• 15+ years in Professional Services, Consulting, Enterprise Software, Systems Integration, Physical Security, IAM, PIAM, or related services.
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• 7+ years of leadership experience managing Professional Services, consulting, implementation, or delivery teams.
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• Proven experience delivering complex enterprise PIAM, physical access, identity, security, or software implementations.
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• Strong understanding of physical identity lifecycle, access provisioning, approvals, access reviews, credentials, and governance.
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• Experience integrating enterprise applications with PACS.
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• Experience working with enterprise and executive stakeholders.
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• Strong project/program management, escalation management, and financial management skills.
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• Experience managing utilization, margins, resources, and delivery performance.
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• Excellent communication, presentation, negotiation, and stakeholder management skills.
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• Ability to work independently in a remote environment and travel periodically.
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• Direct PIAM implementation and consulting experience.
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• IAM/IGA and identity lifecycle experience.
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• Experience with Workday, SAP SuccessFactors, SailPoint, Saviynt, Microsoft Entra ID, Okta, or One Identity.
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• Experience with Genetec, LenelS2, Honeywell, HID, C•CURE, or Avigilon.
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• Visitor and contractor management experience.
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• Access governance and physical access certification experience.
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• Experience with security integrators, GSIs, RFPs, RFIs, POCs, and enterprise transformation programs.
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• Experience building Professional Services methodologies for a growing technology company.
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Success will be measured by:

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• On-time, successful PIAM implementations
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• Customer satisfaction, adoption, and expansion
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• Professional Services revenue and profitability
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• Utilization and delivery efficiency
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• Reduced implementation risks and escalations
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• Successful PACS and enterprise integrations
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• Repeatable PIAM implementation methodology
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• Strong partner delivery capabilities
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• Successful transition from implementation to Customer Success
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CSO / Corporate Security • CISO / Cybersecurity • CIO / IT • IAM / IGA • Physical Security • Facilities • HR • Sales • Solution Engineering • Product • Engineering • Customer Success • System Integrators • Security Technology Partners

The successful candidate will build a world-class PIAM Professional Services capability that enables Splan to deliver complex enterprise deployments consistently and at scale.

They will help customers transform fragmented physical access processes into a governed, automated physical identity lifecycle, connecting HR and identity sources with physical access systems, credentials, approvals, access governance, and Visitor Management.

This role is ideal for a senior Professional Services leader who understands both enterprise software delivery and physical security/identity transformation and wants to shape Splan’s PIAM delivery organization in the U.S.