Part-Time Office Administrator - Dispatch & Billing

Part-Time Office Administrator – Dispatch & BillingLocation: Peabody, MASchedule: Monday–Friday, approximately 25–30 hours per weekPay: $18–$22 per hour, depending on experienceAt Mr. Handyman, we're known for exceptional service, quality workmanship, and our Done Right Promise. We're seeking an organized, customer-focused Office Administrator to help coordinate our daily operations and deliver an outstanding customer experience.If you're organized, customer-focused, and enjoy supporting a successful team, we'd love to hear from you.Why Join Our Team?Competitive payPaid sick leave and vacation time (available after 90 days)Growth and advancement opportunitiesSupportive team environmentCompany-provided apparelOptional Aflac supplemental insuranceWhat You'll DoCoordinate technician schedules, dispatching, and job routingServe as the primary communication link between customers and techniciansHandle inbound and outbound customer communicationsGenerate invoices, process payments, and maintain accurate billing recordsMonitor job progress and help ensure appointments stay on scheduleDeliver an exceptional customer experience that encourages repeat business and referralsWhat Success Looks LikeEfficient scheduling that maximizes technician productivityAccurate and timely billing and payment processingClear communication with customers throughout the service processHigh customer satisfaction and positive reviewsStrong support for technicians and daily operationsWho We're Looking ForFriendly, professional, and customer-focusedHighly organized with strong attention to detailComfortable multitasking in a fast-paced environmentSelf-motivated and dependableStrong problem-solving and communication skillsRequirementsReliable transportation to our Peabody officeStrong computer skills, including Microsoft Office and ExcelExcellent phone and customer service skillsPrevious experience in dispatching, scheduling, customer service, office administration, call center operations, or billing preferredExperience with scheduling software is a plusJoin a company that values its employees and takes pride in delivering outstanding service every day. #J-18808-Ljbffr