Commercial Operations Coordinator

Hi ,

Hope your day has been going well so far!

My name is Satender Bisht , and I’m a Senior Recruiter for AKKODIS . A part of The Adecco Group, we are one of the top recruitment agencies in the country.

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We AKKODIS, are currently recruiting for a 1806 - Commercial Operations Coordinator - Menomonee Falls, WI - 53051 or Tulsa, OK (Hybrid) . This is a good fit for you at this stage in your career. I realise I may have an out-of-date resume; however, if my timing is good and you would like to hear more about this opportunity, please give me a call at my number below, or reply to this email with the best time/number to reach you.

Job Title: 1806 - Commercial Operations Coordinator

Duration: 3+ Months Contract with Potential extension/conversion

Location: Menomonee Falls, WI or Tulsa, OK (Hybrid) - Candidate will need to report 3x per week in the office, and 2x can work from home.

Schedule: 8:15 AM – 5:00 PM, including a 45-minute lunch and a 15-minute break in the morning and in the afternoon.

Pay Range: ($24 - $26)/hr. The rate may be negotiable based on experience, education, geographic location, and other factors.

The top three required skills or qualifications for the position:

• Chargeback and deduction investigation.
• Data analysis and retailer portal management.
• Rebate claim processing.

Day-to-day responsibilities:

• Reporting to the Manager of Commercial Operations, the Commercial Operations Coordinator plays a critical role in the administration and optimization of customer and internal commercial programs. The position is responsible for administering and supporting sales and commercial programs, customer compliance and chargeback activities, claims review, agreement administration, and continuous improvement initiatives. By ensuring process accuracy, policy compliance, and effective issue resolution, this role supports operational excellence and the achievement of business objectives.

Primary Responsibilities: The majority of duties performed, but not meant to be all-inclusive or to prevent other duties from being assigned.

• Customer Agreements – receive all completed and approved customer applications (Authorized Resellers, Dealers, Distributors and Boat Builders), update ERP contract details and effective dates, attach completed agreements into the customer record, and send a welcome email.

1. Price Protection – review claims for accuracy and validity, prepare credit summaries, obtain approvals, and process approved credits.
2. Administer and process approved chargeback, freight, and miscellaneous complaint credits.
3. Review and process Navico Installation Rebate, Boat Dealer Factory Incentive, and Owner.
4. Support Program claims and submit weekly payment files to Finance.

• Customer Compliance/Chargeback Issues - monitor compliance email submissions and complaints logged via the Navico Issue Tracking system, update the Chargeback summary, investigate issues identified to verify validity, and work with other departments to rectify issues.
• Manage item setup and maintenance within the ERP system, including item creation, updates, and obsolescence processing.
• Set up and maintain Demo and Showroom discounts in the ERP system for direct and indirect accounts.
• Provide backup coverage for the Commercial Operations Team Manager and other team members, including Program Change Request review and processing, discount code setup and maintenance, and support for other commercial operations activities as needed.
• Other key responsibilities and tasks as assigned.

Job Specifications: Knowledge, skills, and abilities normally required for competent performance in the job.

Required Qualifications:

• Associate degree or equivalent 3 years of related experience and/or training.
• Proficient in Microsoft Office Suite of products, Adobe Acrobat, and ERP systems.
• Attention to detail, problem-solving, and critical thinking skills.

Preferred Qualifications:

• Ability to plan, coordinate, and prioritize many projects simultaneously.
• It is important that the candidate be able to work in a cross-functional team environment.
• Ability to effectively communicate with internal and external customers in a professional and proficient manner.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance