Mobile Service Technician

Mobile Service Technician

Location: Walterboro, SC Schedule: Monday–Friday (No nights or Sundays) Pay: Competitive hourly + productivity incentives Benefits: Health, dental, vision, 401(k), paid vacation, training & certification

Walterboro Ford is expanding our Ford Mobile Service program and we're looking for a motivated, reliable Mobile Service Technician to join our team. This role delivers dealership-quality maintenance and light repair services directly to customers at their home or workplace.

If you enjoy independence, customer interaction, and working with the latest Ford technology — this is a unique opportunity to grow with a fast-expanding service model.

What You'll Do:

• Perform scheduled maintenance at customer locations
• Operate a fully equipped Ford Mobile Service van
• Deliver a top-tier customer experience
• Communicate clearly with customers and the service team
• Represent the Walterboro Ford brand in the community

What We're Looking For:

• Automotive technician experience (Ford experience preferred)
• Valid driver's license & clean driving record
• Strong work ethic and customer-first mindset
• Ability to work independently and stay organized

Apply today and help us redefine service convenience in the Lowcountry.

Qualifications:

• Automotive technician experience required
• Ford certifications preferred (or willingness to obtain)
• Valid driver's license with acceptable driving record
• Ability to lift up to 50 lbs and work outdoors as needed
• Strong time management and organizational skills

Compensation & Growth:

• Competitive hourly rate (based on experience)
• Productivity or per-RO incentives (optional)
• Factory training and certification opportunities
• Growth path into Senior Technician, Shop Technician, or Mobile Service Lead

Position Summary:

The Ford Mobile Service Technician provides dealership-quality maintenance and light repair services at off-site customer locations using a fully equipped Ford Mobile Service vehicle. This position plays a critical role in customer satisfaction, retention, and brand trust by delivering professional, efficient, and friendly service outside the traditional shop environment.

Key Responsibilities:

Mobile Service Operations

• Perform routine maintenance including:

  • Oil & filter changes
  • Tire rotations
  • Brake service (light)
  • Batteries
  • Filters
  • Recalls and software updates
• Safely operate and maintain the Mobile Service van and equipment
• Follow all Ford repair procedures and safety standards
• Accurately document all repair orders, inspections, and services performed

Customer Experience

• Greet customers professionally and explain services clearly
• Provide transparent recommendations without pressure
• Answer customer questions and build trust in the Ford brand
• Ensure work areas remain clean and respectful of customer property

Communication & Coordination

• Coordinate daily routes and schedules with the Mobile Service Coordinator
• Communicate service findings and follow-up needs to advisors
• Notify management of additional repair opportunities discovered onsite

Vehicle & Inventory Management

• Maintain proper parts inventory on the Mobile Service vehicle
• Report supply needs and restock as required
• Keep the Mobile Service van clean, organized, and inspection-ready