Desktop Technician

Desktop Technician (Mid-Level)The Desktop Technician provides technical support for end-user computing devices, including desktops, laptops, and peripherals. This role is responsible for troubleshooting hardware and software issues, performing installations and upgrades, and ensuring systems operate efficiently. The Desktop Technician requires strong customer service skills, attention to detail, and the ability to work in a fast-paced environment to resolve technical problems promptly. Duties include:Provide technical support for desktops, laptops, and peripheral devices, including printers and scanners.Diagnose and resolve hardware and software issues for end-users.Install, configure, and maintain operating systems, applications, and security updates.Perform routine maintenance and upgrades to ensure optimal system performance.Respond to service requests and incidents through ticketing systems, ensuring timely resolution.Assist with onboarding and offboarding processes, including device setup and data migration.Maintain inventory of IT equipment and track asset assignments.Collaborate with other IT teams to address network connectivity and system integration issues.Document troubleshooting steps and resolutions for knowledge base updates.Provide training and guidance to end-users on basic IT practices and tools.Professional Qualifications/SkillsAssociate degree in Information Technology, Computer Science, or related field (or equivalent experience).CompTIA A+ certification or equivalent technical certification preferred.3 years of experience with Windows and macOS operating systems, as well as common productivity software (e.g., Microsoft Office Suite).3 years of experience with Active Directory for user account management and permissions.HDI Desktop Support Technician CertificationHDI Customer Service Representative CertificationServiceNow Certified Implementation Specialist – IT Service ManagementCompTIA Network+Microsoft Certified: Azure Fundamentals (AZ-900)Strong troubleshooting and problem-solving skills for hardware and software issues.Familiarity with IT service management (ITSM) tools and ticketing systems.Excellent communication and customer service skills to interact effectively with end-users. Ability to prioritize tasks and manage time effectively in a fast-paced environment.Knowledge of basic networking concepts, including IP addressing and Wi-Fi troubleshooting.Ability to lift and transport IT equipment as needed (e.g., desktops, monitors, printers).Salary range for this position is up to $118,000, depending on qualifications, including relevant certifications, education, years of experience, and demonstrated experience supporting Federal Government programs within the field.ActioNet is a dynamic, award-winning SEI CMMI Level 4 and ISO 20000/ISO 27000 I Certified IT Services Firm that specializes in Enterprise Software Development involving Full Lifecycle Methodology, Project Management, Information Systems Security, Systems Integration and Training. ActioNet is committed to quality exemplified by our continual efforts to enhance how we do business. Our vision is what sets us apart, we help our customers align their IT strategies with their business goals.It is simple. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation. We have been awarded the Washington Post Top Places to Work for 8 years in the row.As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.