Community Manager - Conventional / Affordable Housing (CALHFA) -1 Bedroom Mgr. Unit

Job Description

Job Description

Community Manager – Conventional & Affordable HousingLocation: San Diego County, CAEmployment Type: Full-TimeReports To: Regional Property Manager / Director of OperationsPosition SummaryThe Community Manager is responsible for the overall day-to-day operations, financial performance, leasing, resident relations, maintenance oversight, and staff leadership of a residential community that may include both conventional and affordable housing units.The Community Manager is accountable for maintaining strong occupancy, controlling delinquency, meeting budget expectations, delivering excellent resident service, maintaining the physical condition of the property, and ensuring compliance with company policies, Fair Housing requirements, lease agreements, and applicable affordable housing regulations.This position requires a hands-on leader who can effectively manage leasing, collections, financial performance, maintenance coordination, resident concerns, and employee performance while maintaining a professional and well-operated community.Key ResponsibilitiesProperty Operations & Community OversightManage the overall day-to-day operations of the community, including leasing, resident relations, collections, maintenance, vendors, and administrative functions.Maintain high standards for property appearance, cleanliness, curb appeal, safety, and overall resident experience.Conduct routine inspections of the property, common areas, vacant units, model units, and grounds.Ensure company policies, procedures, and operational standards are consistently followed.Monitor open operational issues and ensure timely follow-up and resolution.Maintain accurate property records, reports, documentation, and resident files.Respond promptly to resident concerns and resolve issues professionally.Leasing, Marketing & OccupancyMaintain established occupancy and leasing goals.Monitor vacancies, notices to vacate, upcoming availability, and leasing activity.Ensure vacant units are turned and market-ready within established company timelines.Manage the leasing pipeline and ensure timely applicant follow-up.Monitor market conditions, competitors, rents, concessions, and leasing trends.Recommend rental rates, concessions, and leasing strategies based on market conditions and property performance.Ensure leasing staff provides strong customer service and timely communication to prospective residents.Review applications and ensure screening criteria and company policies are consistently applied.Coordinate marketing and outreach efforts for available units.Maintain accurate availability and pricing information in RealPage or other property management software.Resident Relations & RetentionProvide professional and responsive customer service to residents.Address resident complaints, concerns, lease violations, and community issues in a timely manner.Promote resident retention and positive resident relations.Monitor upcoming lease expirations and implement renewal strategies.Coordinate resident communications, notices, and community updates.Ensure lease terms, community rules, and policies are consistently enforced.Work to resolve resident concerns before they escalate whenever possible.Rent Collections & DelinquencyActively manage rent collections and property delinquency.Review delinquency reports regularly and take immediate action on outstanding balances.Ensure required notices are prepared and served within applicable timelines.Monitor payment arrangements and ensure residents remain compliant with agreed payment terms.Coordinate with Regional Management and legal counsel regarding unresolved delinquency and eviction matters.Maintain accurate resident ledgers and supporting documentation.Identify delinquency trends and implement strategies to improve collections.Financial Management & Budget ControlManage the property's financial performance in accordance with the approved operating budget.Review monthly financial statements, budget variances, income, expenses, and general ledger activity.Provide explanations and corrective plans for significant budget variances.Review and approve invoices within established authority levels.Ensure expenses are properly coded and supported by appropriate documentation.Monitor payroll, overtime, vendor expenses, utilities, contracts, and controllable costs.Identify opportunities to reduce expenses while maintaining property standards.Assist with annual budget preparation, forecasting, rent schedules, and capital planning.Monitor rental income, other income, concessions, bad debt, and loss-to-lease.Ensure compliance with company purchasing and approval procedures.Maintenance & Property ConditionWork closely with the Maintenance Supervisor and maintenance team to ensure timely completion of work orders, preventive maintenance, inspections, and unit turns.Monitor work order completion times and outstanding maintenance issues.Conduct regular property walks with maintenance staff.Ensure vacant units are completed on schedule and meet company move-in standards.Coordinate vendor proposals, scheduling, and performance.Monitor capital projects and major repairs as assigned.Ensure emergency maintenance concerns are addressed promptly.Maintain readiness for ownership, lender, agency, insurance, and regulatory inspections.Affordable Housing ComplianceFor communities containing affordable housing units:Ensure compliance with applicable affordable housing program requirements, including LIHTC, Section 8, HOME, or other regulatory programs as applicable.Work closely with the Compliance Department on applicant certifications, annual recertifications, interim certifications, and file approvals.Ensure affordable housing files are completed accurately and submitted within required timelines.Monitor income limits, rent limits, household eligibility, and program requirements.Ensure no affordable housing move-in occurs without required compliance approval.Maintain audit-ready resident and compliance documentation.Assist with regulatory inspections and audits and ensure corrective items are completed timely.Team Leadership & Staff ManagementSupervise, train, coach, and evaluate on-site employees.Establish clear expectations and hold staff accountable for job performance and deadlines.Conduct regular staff meetings and individual follow-up as needed.Address performance concerns promptly and appropriately.Participate in recruitment, interviewing, hiring, onboarding, and training of site employees.Ensure adequate staffing and appropriate scheduling based on property needs.Promote teamwork, professionalism, accountability, and strong customer service.Lead by example and maintain a positive and productive work environment.Risk Management & Legal ComplianceEnsure compliance with Fair Housing, ADA, landlord-tenant laws, company policies, and all applicable federal, state, and local requirements.Properly handle reasonable accommodation and reasonable modification requests in accordance with company procedures.Ensure lease violations and resident notices are properly documented and handled timely.Coordinate with Regional Management and legal counsel regarding legal matters when necessary.Ensure incidents involving injuries, property damage, criminal activity, emergencies, or significant resident concerns are properly documented and escalated.Monitor safety concerns and ensure corrective action is taken promptly.Vendor & Contract ManagementCoordinate with approved vendors and contractors for property services and repairs.Review vendor performance and ensure work is completed according to approved scope.Obtain proposals and competitive bids when required.Ensure appropriate approvals are obtained before authorizing work.Monitor recurring contracts and identify service or cost concerns.Maintain proper vendor documentation in accordance with company policies.Communication & ReportingServe as the primary on-site point of contact for residents, prospects, vendors, and community partners.Maintain regular communication with Regional Management regarding property performance and significant issues.Provide timely updates regarding occupancy, leasing, delinquency, maintenance, staffing, resident concerns, and financial performance.Complete weekly, monthly, and ownership reporting accurately and within required deadlines.Maintain accurate information within RealPage and company tracking systems.Escalate significant operational, financial, legal, safety, or staffing concerns promptly.Key Performance AreasThe Community Manager is expected to actively monitor and improve:Occupancy and pre-leasingVacancy daysLeasing activity and conversionResident retention and renewalsDelinquency and collectionsRental income and other incomeBudget performanceWork order completionUnit turn timesProperty appearance and curb appealResident satisfactionStaff performanceCompliance deadlines, when applicableQualificationsRequiredMinimum 3–5 years of residential property management experience.Experience managing conventional multifamily housing; affordable housing experience strongly preferred.Demonstrated experience with leasing, collections, resident relations, financial management, and maintenance oversight.Strong understanding of Fair Housing and landlord-tenant requirements.Experience supervising and developing on-site employees.Ability to read and understand budgets, financial statements, variance reports, and property performance reports.Strong organizational, communication, and problem-solving skills.Ability to prioritize multiple responsibilities and meet deadlines.Proficiency with Microsoft Office and property management software such as RealPage, OneSite, Yardi, or similar platforms.PreferredExperience managing a community containing both conventional and affordable housing units.Knowledge of LIHTC, Section 8, HOME, or other affordable housing programs.Experience with lease-ups, property transitions, renovations, or stabilization.Property management or affordable housing certifications such as CPM®, ARM®, HCCP®, SHCM®, COS®, TCS®, or similar credentials.Core CompetenciesStrong leadership and accountabilityFinancial and operational managementLeasing and sales orientationResident service and retentionStrong collections managementTeam development and employee supervisionOrganization and attention to detailSound judgment and problem-solvingEffective written and verbal communicationAbility to manage competing prioritiesProfessionalism and responsivenessSense of urgency and follow-throughAdditional ExpectationsMaintain strong occupancy and minimize unnecessary vacancy loss.Actively manage delinquency and collections.Ensure vacant units are turned and leased as quickly as reasonably possible.Maintain the property to company and ownership standards.Ensure timely escalation of significant operational, financial, legal, safety, or staffing concerns.Maintain accurate records and reporting.Ensure compliance with Fair Housing and all applicable housing regulations.Maintain strong communication with Regional Management and ownership.Lead by example and promote professionalism, accountability, teamwork, and excellent resident service.