Patient Service Associate - EmUrgentcare

Overview Join the Latham EmUrgent Care team as a Patient Care Associate. The position is full‑time (36 hours/week) divided into three 12‑hour shifts and requires occasional onsite travel. This role involves maintaining a fast‑paced environment by providing high‑quality, patient‑centered care in a team setting. Responsibilities Clean and maintain equipment and examination rooms at all times. Collect vital signs and brief medical history of patients. Direct patients to examination rooms and ensure rooms are set up for efficient care. Order and restock medical supplies. Support medical providers and front‑desk staff as a team member. Collect registration and scheduling information for complex patients. Maintain accurate patient records and insurance information in the electronic health record. Prepare patient disability and absence paperwork. Explain financial obligations and regulatory forms, answering patient questions. Handle phone calls and manage patient‑facing interactions across multiple systems. Promote a safe environment and report issues promptly. Represent Albany Medical Center and uphold its values and safety priorities. Qualifications High School Diploma or G.E.D. – required. 2–3 years of office experience or one year of related experience in a medical practice – preferred. Experience with electronic health records and Microsoft Office a plus. Excellent customer service skills. Ability to multi‑task in a high patient volume unit. Strong time‑management and problem‑solving skills. Strong teamwork skills and a strong work ethic. Good judgment and ability to review information and draw appropriate conclusions. Education Requirements High School Diploma or equivalent. Experience Basic medical terminology knowledge. Experience multi‑tasking as a team player in a fast‑paced setting. Excellent customer service skills. Benefits and Perks Paid hands‑on training. Opportunities for growth within the Albany Medical Center family. Medical, dental, and vision coverage (CDPHP). Access to public transportation. Paid time off. Tuition reimbursement. AMC pension plan and 403(b) retirement benefits. Physical Demands Standing – occasionally Walking – occasionally Sitting – constantly Lifting, carrying, pushing, pulling, climbing, balancing, kneeling, crouching, crawling, reaching – rarely Handling, grasping – occasionally Talking and hearing – constantly Repetitive motions, eye/hand/foot coordination – frequently Working Conditions Extreme cold, heat, humidity, wet conditions, hazards, temperature change, atmospheric conditions, vibration – rarely Noise – occasionally Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. #J-18808-Ljbffr