Business Intelligence Engineer: ServiceNow Analytics

Description & Requirements

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

The Business Intelligence Engineer: ServiceNow Analytics designs, develops, enhances, and maintains ServiceNow-based dashboards, reports, and analytics solutions. This role specializes in leveraging the ServiceNow Analytics module to transform operational and business data into actionable insights that support strategic, tactical, and operational decisionmaking across the organization.

This is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; Monett, MO; Cedar Falls, IA; Louisville, KY; Birmingham, AL; or Charlotte, NC.

This position is not eligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, PERM). All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

• Designs, develops, enhances, and maintains ServiceNow dashboards, reports, and analytics products using the ServiceNow Analytics module (Performance Analytics and Reporting).

• Translates complex business and technical requirements into ServiceNow-native analytics solutions and documented technical designs.

• Designs, configures, and tests ServiceNow reports, Performance Analytics indicators, breakdowns, widgets, and dashboards for operational, management, and executive audiences.

• Supports new and existing ServiceNow analytics assets throughout their lifecycle, from initial delivery through enhancement, optimization, and retirement.

• Designs and maintains ServiceNow analytic data models, including indicators and historical trending, ensuring data accuracy, consistency, and performance.

• Applies data governance, validation, and quality assurance practices to minimize data quality risks and proactively identifies data integrity issues.

• Collaborates closely with ServiceNow developers, platform architects, business analysts, and stakeholders to align analytics solutions with business objectives.

• May coordinate analytics development activities with other platform teams and departments to deliver integrated ServiceNow reporting solutions.

• Provides guidance and best practices on ServiceNow reporting, dashboarding, and analytics capabilities to technical and non-technical users.

• Performs other duties as assigned.

What you'll need to have:

• Minimum of 4 years of experience in business intelligence, reporting, or analytics
• Minimum of 2 years of hands-on experience with ServiceNow reporting or analytics

What would be nice for you to have:

• Business intelligence experience focused on ServiceNow analytics, reporting, and platform-based data visualization.
• Experience reporting on ITSM, ITOM, HRSD, CSM, or other ServiceNow modules using Performance Analytics and dashboards.
• Experience in banking, financial services, or other regulated environments
• ServiceNow certifications such as Certified System Administrator (CSA), Performance Analytics, or Application Developer
• Ability to evaluate complex reporting scenarios, identify root causes, and apply advanced analytical and problem-solving techniques within the ServiceNow platform.

• Strong ability to translate business requirements into ServiceNow-native dashboards, reports, indicators, and analytics solutions.

• Extensive experience with ServiceNow data sources, tables, filters, indicators, breakdowns, scheduled data collection, and historical trending.

• Working knowledge of ServiceNow data modeling concepts, including relationships between core tables (e.g., task, incident, change, CMDB) and analytics use cases.

• Experience with data quality validation, testing, documentation, and lifecycle management of ServiceNow reports and dashboards.

• Familiarity with ServiceNow scripting concepts (JavaScript, Glide APIs) as they relate to reporting, indicators, and data preparation.

• Strong awareness of data security, role-based access controls, and the ethical handling of data within the ServiceNow platform.

• Strong research, project planning, and implementation skills.

• Advanced organizational, communication, and collaboration skills.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.

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