Account Manager - Fire and Security Service

Job Description

Job Description

Are you a natural relationship builder that values long-term partnerships? We are looking for a dedicated Account Manager to join our Fire and Security Service team. The Account Manager is responsible for ongoing account management, including directly managing a portfolio of existing accounts and acquiring new customers, and is focused on building relationships with stakeholders at all levels, regularly meeting with current and prospective customers, understanding customer needs, presenting solutions, identifying sales opportunities, and ensuring customer satisfaction and retention.

Key Responsibilities

The responsibilities of the Account Manager - Fire and Security Service include, but are not limited to, the following:

• Prospect for new customers with main focus to include sales of planned maintenance agreements.
• Foster long-term relationships with customers, end users, key contractors, and engineers.
• Meet sales and gross profit goals with year-after-year growth and assist in the development of future sales goals.
• Use CRM software to prepare proposals and manage customer communications and activities; track sales activities and forecast sales opportunities in CRM.
• Conduct site surveys, work with support staff to create preventative maintenance proposals, coordinate labor for best results with service dispatch coordinators, and manage jobs as needed.
• Respond to phone calls and emails for maximum customer satisfaction and sales.
• Estimate solutions per plan/specification requirements and owner-direct opportunities.
• Write scope proposals based on estimates including repairs and small projects.
• Promote all service offerings to include: mechanical, plumbing, electrical, building automation, door hardware, fire, security systems, and monitoring.
• Promote a positive safety culture and build strong internal partnerships; work collaboratively within a group and with other Egan groups to support Egan’s Mission, Vision, and Values.
• Advises other groups of additional sales potential and assists with promoting service-planned maintenance agreements prior to job closeout.
• Approve accounts payable and receivable in a timely manner.
• Join and actively be involved in trade groups.
• Attend regular sales meetings and other required meetings.
• Attend monthly safety lunches and perform safety audits to promote a Stay Safe culture.
• Identify and communicate process improvements and other opportunities to management.
• Visit jobsites and customer sites regularly.
• Knowledge of the door industry is a plus.
• All other duties as assigned.

Requirements

• High school diploma or GED required; Bachelor’s degree preferred.
• 1-3 years of account management or sales-related experience is required, including direct oversight or primary ownership of client accounts. Experience within the mechanical, electrical, or limited energy industries is preferred; direct trade experience working in the field is also a plus.
• Must possess and maintain a valid driver’s license and acceptable driving record.

Qualifications

• Demonstrated ability to develop strong relationships.
• Ability to present to both internal and external groups.
• Strong organizational skills to deal with competing customer needs.
• Ability to learn and promote other areas of the business.
• Strong demonstrated negotiation skills
• Proven knowledge of estimating processes and procedures.
• Knowledge of the door industry is a plus.
• Ability to work independently with minimum supervision.
• Strong desire to grow professionally and to learn and retain technical information.
• Proficient in the use of standard office computer programs such as Microsoft Office and Google applications.

Working Conditions

• Performance of duties will be in the office, home, customer sites, and job sites as needed.
• Ability to stand or sit for extended periods of time.
• Exposure to loud noise, dirt, and exposure to the elements are to be expected on job sites, along with climbing ladders/stairs, uneven ground, bending, kneeling, and twisting.

Benefits, Perks and Pay Beyond the Industry Standard

Egan supports team members and their families with comprehensive benefits. From robust healthcare benefits and generous paid time off, to flexible working options and career growth opportunities, Egan is committed to providing a workplace that helps you thrive both personally and professionally.

• Health and Well-being : in addition to medical, dental, vision insurance options, flexible spending accounts, life insurance, short-term, or long-term disability coverage, you're offered comprehensive mental healthcare and support for you and your family
• Retirement Plan : we offer robust retirement benefits with a 401(k) plan with company matching contribution and profit sharing
• Time-Off Programs : to help you recharge you’ll enjoy a generous PTO program and paid holidays
• Professional Development: we support education or career growth by offering educational assistance and regular learning and development opportunities
• Paid Parental Leave: utilize parental leave which allows for paid time off with a new child
• Rewards and Incentives : we recognize your contributions through additional rewards or compensation that may include an annual discretionary bonus, lead incentive program, and safety buck program
• Community Involvement: our “Beyond the Jobsite” program supports causes in the communities in which we live and work through regular volunteer events to connect with each other and help those in need

The benefits information listed above may not apply to union positions (benefits for union roles are governed by applicable collective bargaining agreements) nor part-time and temporary roles. View more information online about Egan’s investment in benefits for you. #LI-Hybrid

Salary Range: $80,000 per year base pay plus additional compensation through a commission/incentive program This position is eligible for an auto allowance and gas card.

Hybrid: This role is eligible for our hybrid work model. To ensure a strong start, we ask for a minimum of 90 days in the office at the start to wrap your arms around the role, build essential in-person connections, and gain the organizational knowledge needed for success before transitioning to our hybrid schedule.

Strong Culture Built on Values and Keeping Promises

At Egan, you’ll be part of a team that shares a passion for redefining the industry by setting a new standard of customer care. Together, we'll promote teamwork, embrace innovation, act with integrity, pursue growth, and prioritize safety. You’ll have the opportunity to grow and develop in a company committed to providing the growth and success you're looking for, both for yourself and for the customers you serve. You’ll love being part of success shaped by the strength of our team, which is enhanced by:

• Solid history as a legacy leader in specialty contracting and system integration for over 80 years
• Private ownership and operations by employees who work in the company (not a holding company or private equity firm)
• Engaging leadership who prioritizes your safety, your development, and your impact
• A proven track record of employee retention and loyalty

From general contractors and architects to building owners and facility engineers, Egan collaborates throughout the entire construction or project process with the shared goal of maintaining best-in-class relationships with our internal teams, customers, and business partners. At over 1,000 employees occupying our offices and work sites, we aim to ensure every project is done with quality craftsmanship, integrity, and an aggressive commitment to safety. In fact, we’re proud to be recognized as one of America's Safest Companies for recurring years.

Application Instructions and Employment Practices

Egan Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, and status with regard to public assistance, protected veteran status, familial status, or other characteristic protected by law.

We do not accept application materials by mail or email except as a reasonable accommodation for qualified disabled applicants. Individuals who are unable to use our online process due to a disability should email View email address on us.fitly.work.

Creating and maintaining a safe and drug-free working environment is important to all of us. Employment with Egan requires successful completion of a pre-employment drug screening. We also participate in E-Verify.

Egan reserves the right to hire any individual without legal or financial obligation on unwanted solicitations. Any resume submitted to any employee of Egan without a prior signed search agreement will be considered unsolicited and the property of Egan.

No agency emails, calls, or solicitations will be accepted without a valid agreement.