Business Analyst

Primary Location: Jackson, Mississippi V-Soft Consulting is currently hiring for a Business Analyst for our premier client in Jackson, Mississippi. Education and Experience Must have experience serving as primary point of contact for users experiencing help desk related issues. Applicants must have at least 5years of experience with automated system for determining benefits for SNAP, TANF or E&T. Experience analyst with a background in system diagnosing software problems, resolve user inquiries for manual data manipulation. Based on documented incidents in JIRA ticketing system, email or data log spreadsheet to ensure seamless business operations for the Success data conversion project. Experience in interacting with DHS program areas and technical staff regarding business and information technology needs. Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals. Experience with escalating issues and identifying complex or recurring problems and elevate them to supervisor/manager for resolution. Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions. Critical -thinking skills to diagnose root causes and document each incident to be used as the basis for system enhancements. Preferred Skills Proficiency with JIRA (documented change system). Proficiency with Windows applications and Certified Professional Business Analyst. As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth. Please visit or call View phone number on click.appcast.io to view all our open jobs. #J-18808-Ljbffr