Reservation Coordinator

Job Description

Job Description

Job Summary

We are seeking a Reservation Coordinator for a direct hire opportunity with a faith-based travel management company in Fresno, CA. This full-time, in-office role is ideal for a customer-focused professional who enjoys helping travelers, managing detailed reservation information, and delivering a high level of service by phone and email.

The Reservation Coordinator will support travelers throughout the booking process, including answering questions, entering reservations, processing payments, auditing details for accuracy, and following up on requests. This is a great opportunity to join a service-driven team environment where communication, organization, reliability, and initiative are valued. Candidates who enjoy positive teamwork, structured processes, and helping people prepare for meaningful travel experiences will be a strong fit.

Key Responsibilities

- Answer traveler phone calls and emails while providing friendly, accurate, and professional service.
- Create, update, audit, and manage traveler reservations using reservation software.
- Enter passenger profiles, cabin assignments, hotel reservations, dining preferences, special requests, and celebration details.
- Process traveler payments, monitor overdue balances, and follow up with travelers as needed.
- Research destinations, supplier inventory, cruise ships, ports, venues, and points of interest to stay current on travel offerings.
- Maintain waitlists, process online reservations, handle brochure requests, and support follow-up with prospective travelers.

Compensation and Benefits

- Pay: $20 to $21 per hour.
- Job type: Direct hire.
- Schedule: Full-time.
- Work arrangement: In-office.
- Classification: Non-exempt.
- Location: Fresno, CA.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:

- transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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\nCompany Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.