Brokerage Operations Analyst

Brokerage Operations Analyst

The Brokerage Operations Analyst supports freight brokerage operation by ensuring data accuracy, system reliability, and operational integrity across brokerage platforms. This role sits between Operations and Systems/Technology, identifying data issues, auditing transactions, performing reconciliations, and partnering with cross-functional teams to resolve root causes. This is a hands-on analyst role ideal for someone who understands brokerage workflows and enjoys digging into data, systems, and process gaps.

Key Responsibilities

• Audit brokerage transactions and system data for accuracy and completeness
• Identify and investigate system errors, data inconsistencies, and process breakdowns
• Perform reconciliations between TMS, financial systems, and reporting tools
• Conduct root-cause analysis and partner with Operations and IT to resolve issues
• Support system enhancements, data clean-up efforts, and control processes
• Create queries, reports, or dashboards to monitor data quality and trends

Accountabilities

• Create and manage datasets and reporting out of Brokerage and FTL systems (Motus, Truckmate, SoftPoint, SAP, OTM, WebEC, etc.)
• Resolve technical issues between systems drive RCA on whether it is a systemic or operational issue
• Develop audit frameworks and prevent financial and operational risk. Determine areas for continuous improvement through data driven decision making

Consulted About

• Brokerage & FTL Data Model and System Logic
• System frameworks and system-system reconciliations
• System improvements/issue resolution scoping (not reconciliation)

Primary Internal Stakeholders

• Subordinate role
• Roles/Teams within my function
• Divisions or Departments outside my function
• Platform Product Owners
• Brokerage Operations Managers
• Senior Leadership
• PTP
• OTC

Primary External Stakeholders

• Platform Developers (3PL Systems)

Required Qualifications, Education, Experience, Business/Technical Knowledge, Competencies & Skills

• Bachelor's degree or equivalent experience
• 36+ years of experience in freight brokerage, logistics operations, or business/systems analysis
• Strong understanding of brokerage processes (loads, rates, carriers, billing, settlements)
• Advanced Excel skills; SQL, Power BI, or Power Query experience required
• Strong analytical skills and attention to detail
• Ability to work cross-functionally with Operations, Finance, and Technology teams

Company Benefits:

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range:

$75k-$85k annually

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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