Deployment Engineer (Field Operations - 2nd Shift)

Location: Austin, TX Employment Type: Full time Location Type: On‑site Department: Deployment Operations About Base Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time. About the Role As our Fleet Operations Engineer (Second shift), you are the in-office second shift engineer keeping watch over Base’s deployed fleet. While the day team wraps up, you take the handoff – watching fleet health, triaging alerts, and responding to emergencies to ensure every deployed battery system is monitored, healthy, and operational through the evening. This is not a typical monitoring role. You’ll be the independent first responder for critical fleet alerts, using tools like Grafana, Retool, and our internal device management platforms to diagnose issues from telemetry, attempt remote remediation, and create actionable service tickets – all while working in-office alongside your teammates. This role offers a unique opportunity to develop deep expertise in distributed energy systems from the inside out. You'll learn how our battery systems behave in the field, how our alerting infrastructure works, and how telemetry data translates into real-world diagnoses. This role is best suited for someone with a technical engineering experience who thrives working independently. Over time, this position could grow into fleet engineering, operations leadership, or reliability engineering roles. What You’ll Do Typical shift: ~70% of your time triaging the fleet alerts queue -- reviewing new issues, diagnosing from telemetry, creating service tickets, and performing remote remediation; ~20% responding to emergency alerts and managing escalations; ~10% reevaluating existing issues, maintaining queue hygiene, and improving documentation. Triage new fleet alert issues second shift as they appear in the queue -- review system telemetry, diagnose root causes, and either close resolved issues, create new field service tickets, or associate issues with existing tickets. Serve as the second shift first responder for P1 emergency alerts via Incident.io -- assess severity, attempt remote fixes, and elevate to the US on‑call team with full diagnostic context when needed. Perform remote diagnostics and remediation using internal tooling -- send device commands and resolve issues without dispatching a field crew. Reevaluate previously triaged issues that appear healthy and ensure systems are in the correct state. Deliver a written shift handoff at the end of each shift summarizing all second shift activity, open escalations, and anything the US team needs to act on. Identify recurring fault patterns and alerting gaps over time and flag high‑impact issues to the deployments, hardware, or software teams. Create and maintain triage documentation, troubleshooting procedures, and runbook improvements based on patterns discovered during second shift monitoring. What You’ll Bring 1-3 years in a Field Engineering, technical monitoring, IT support, operations center, or similar role involving real‑time system triage and incident response. Strong ability to interpret telemetry data, dashboards, and system logs to diagnose technical issues. Proven ability to quickly learn complex technical systems (hardware telemetry, fault codes, device management tools). Available to work second shift or overnight hours in‑office. Must be US‑based and able to commute to the office. Strong written communication and organization skills -- your shift handoffs and ticket documentation are how the rest of the team understands what happened during the second shift. Ability to work independently with minimal real‑time supervision, make sound judgment calls on escalation, and maintain consistent attention during second shift hours. Attention to detail in triaging issues accurately, documenting every action taken, and maintaining a clean queue without dropping threads. Experience with monitoring/observability platforms (Grafana, Datadog, or similar) is a plus. Familiarity with battery energy storage, solar, inverters, or distributed energy resources is a plus but not required. About the Team Deployment Engineering is Base Power’s mission control for field operations, acting as the real‑time support system for our installation crews. This team sits at the intersection of field electricians, engineering, and member experience, ensuring every install and service call runs smoothly, safely, and efficiently. Beyond live troubleshooting, the team plays a key role in identifying trends, improving deployment playbooks, and influencing product and operational decisions. Their work directly impacts installation speed, system uptime, and the overall member experience—making them a critical driver of our growth. This is a team built for people who enjoy fast‑paced problem solving, cross‑functional collaboration, and developing a full‑stack understanding of hardware, software, and field operations. Please note: Base is a startup, which means priorities shift and evolve quickly. Your role may expand or change based on the needs of the business at any given time, so the responsibilities listed may not be exhaustive. Our Values First Principles Thinking: Question assumptions. Principles > rules. Operate at Base Pace: Focus on what matters, act quickly, and learn by doing. Give & Get Feedback: Be direct, be humble, and maintain a growth mindset. Everyone’s an Owner: Follow through on commitments and own results. Strong Opinions, Loosely Held: Drive clarity and make calls with imperfect information. Committed to the Mission: Rebuilding the grid is a big challenge. We work hard because we care deeply about the impact we’re creating. We work in‑person. It’s not a 9‑to‑5. We are all‑in. Fun & Optimism Coexist with Grit: Collaboration and celebration coincide with the intensity of building real things. Do the best work of your life at Base. #J-18808-Ljbffr Epoch Biodesign