Call Center Representative

Video Job Descriptions - Nexstar Network Members

Who We Are

Lascko Services keeps on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Muskegon, MI, you might have seen our trucks and ads. What you don’t know is what it’s like to be a part of a team like this. How appreciated you are when you don’t cut corners. How we inspire and provide ongoing training and education. How it feels to have customers rave about you and demand that you’re the only CSR, dispatch or technician that they work with. How much you can earn when you truly are the best. People often come to us looking for a job, and stay with us because they find a fulfilling career, with room to grow, and opportunities to excel.

Why We Need You

Because we offer top of the line products and services, we need top of the line call takers who genuinely care about their customers and team and look at this opportunity as not just a job but a career.

The Big Task

You will evaluate the customers’ needs in an empathetic way and make them feel that they are making the right choice with Lascko Services as you book the call.

Primary Responsibilities

• Convert incoming customer calls into booked service appointments.
• You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
• Respond to customer requests, resolving issues, and promoting the brand.
• Follow up on previously submitted proposals for work, with the ability to offer customers additional incentives to proceed.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to grow and develop as a professional, and practice new ways to improve your skill.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain and update our customer database with complete and accurate information.

Desired Skills and Experience

If you can achieve the above and you find it fun and challenging - you have just the right amount of skill and experience.

What we offer

• Flexible hours, Full time and Part time positions available!
• Medical Insurance - we pay 100% for you and your family's insurance premiums for health, dental & vision.
• Competitive Pay, compensation based on experience, including spiffs and bonus potential!
• New technology, including phone & access to integrated software.
• 401K Retirement Plan with company match.
• Paid Training
• Paid Time Off
• Paid Holidays
• Performance Based Bonuses
• Paid Uniforms
• A family. This is last on the list because it’s most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Lascko Services.

Learn more about us

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work truly has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Lascko Services by visiting our website.

Equal Opportunity Employer