Sales and Guest Experience Manager

Job Title: Sales and Guest Experience ManagerJob DescriptionLocation: Altitude Trampoline Park – Franklin, MAJob Type: Full-TimeReports To: OwnerAbout the RoleAltitude Trampoline Park in Franklin, MA is looking for a Sales and Guest Experience Manager- a natural people-person who thrives on making customers and employees feel genuinely welcomed, valued, and excited to come back. This role blends day-to-day park leadership with a core focus on community outreach, sales, and event bookings - driving birthday parties, group events, school field trips, fundraisers, and corporate outings that keep our courts full and our community connected.If you love people, love a fast-paced environment, and know how to turn first-time visitors into regulars, regulars into your best word-of-mouth marketers, and community connections into new bookings, we want to meet you.What You'll DoCommunity Engagement & Business Development (Core Function)Proactively build relationships with local schools, sports leagues, scout troops, daycares, churches, and community organizations to drive field trips and group visitsDevelop and manage a birthday party and group event sales pipeline from first inquiry to booking to follow-upOrganize and promote fundraiser nights, school spirit nights, and charity partnershipsRepresent Altitude Franklin at local events, chamber of commerce functions, and community fairsBuild partnerships with local businesses for cross-promotions and corporate team-building eventsTrack outreach efforts and event bookings; hit monthly sales/booking targetsManage organic social media engagement and respond to community inquiries and reviews with a personal touchGuest & Team CultureCreate a warm, high-energy, welcoming atmosphere for every guest, every visitBuild a positive, motivated team culture that makes employees want to show up and stayHandle guest concerns with empathy and confidence, turning problems into loyaltyLead by example on the floor - visible, approachable, and hands-onOperations & LeadershipOversee daily park operations, staffing, and schedulingRecruit, train, and coach a team of court monitors and front-desk staffEnsure safety protocols, cleanliness, and guest service standards are consistently metWhat We're Looking ForA natural relationship-builder - someone who lights up a room and makes people feel heardProven experience and success in sales, business development, or community outreach (event venues, hospitality, fitness, youth sports, or entertainment industries a plus)Prior management or supervisory experience, ideally in a customer-facing businessExcellent verbal and written communication skillsHighly organized with the ability to juggle sales outreach, event logistics, and daily operations - comfortable pitching a fundraiser to a school in the morning and coaching a 16-year-old employee in the afternoonComfortable with public speaking and representing the brand in the communityPositive, high-energy, solutions-oriented attitudeFlexible availability, including evenings/weekends for events and peak park hoursNice to HaveExisting local network in Franklin/Metro West MA communities, schools, or youth organizationsExperience with party/event booking software or CRM toolsBackground in FEC (Family Entertainment Center), gym, fitness, or youth activity managementWhy Join Altitude Trampoline Park FranklinBe the face of a fun, high-energy brand in the communityReal ownership over growing group events, parties, and fundraiser partnershipsLeadership role with room to shape culture and drive measurable business impact