Insurance Contracts and Claims Manager

Salary : $138,469.76 - $168,324.00 Annually
Location : San Jose Metropolitan Area, CA
Job Type: Full-Time
Job Number: 26-B49-A
Department: Risk Management Department
Division: Liablility/Property Insur. Claims
Opening Date: 04/27/2026
Closing Date: 6/12/2026 11:59 PM Pacific
Bargaining Unit: 92


Description
Under general direction, to plan, organize, implement, and manage the County's Liability/ Property Claims Division; to administer the County's contract insurance requirements, contract renewals, and schedules of insurance policies, inventory of properties, liability and property claims, including the Valley Medical Center Subrogation Program; to advise and participate in liability claim determination settlements, and to supervise professional and technical staff in the Liability/Property Claims Division.

Typical Tasks

• Manages County's certificate of insurance monitoring program that provides services to County departments;
  
  
• Administers the County's contract insurance requirements;
  
  
• Negotiates, manages, and administers the County's liability and property claims;
  
  
• Establishes and maintains policies and procedures for liability and property insurance contracts and claims;
  
  
• Manages the property and casualty insurance renewal process;
  
  
• Maintains and is apprised of current insurance coverage(s) and available options;
  
  
• Designs, implements, and monitors new insurance-related functions, as needed;
  
  
• Maintains inventory of County real and physical properties and the associated values and insurance coverages;
  
  
• Maintains current and historical list of County's liability and property insurance coverage;
  
  
• Plans, organizes, and supervises the work of professional and technical staff for the Liability/Property Claims Division;
  
  
• Manages the claims adjusting function through participating in investigation, review, adjustment, and settlement of claims, and may supervise the settlement of claims up to the amount authorized by the Board of Supervisors;
  
  
• Establishes adequate reserves for property and liability claims;
  
  
• Represents the County on property and liability issues, including small claims court appearances;
  
  
• Prepares correspondence and reports which include confidential information;
  
  
• Maintains relationships with County department heads, insurance companies, outside agencies, and the general public;
  
  
• Manages the technical support functions and the policies and procedures relating to the establishment of claims;
  
  
• Consults with and advises top administrator on activities relating to liability contracts and claims;
  
  
• May be assigned as a Disaster Service Worker, as required;
  
  
• Performs related duties, as required.

Employment Standards


Sufficient education, training and experience to demonstrate the possession and direct application of the following knowledge and abilities:

Training and Experience Note: The required knowledge and abilities are attained through training and experience equivalent to possession of a Bachelor's degree in Business or Public Administration, Risk Management, Insurance, Finance, or a closely related field,


AND


Five (5) years of experience performing liability claims and/or insurance contracts management. Two (2) years of the required experience must be equivalent to the County of Santa Clara's Liability Claims Adjuster III classification.


A Master's degree in a related field may substitute for one (1) year of required liability claims and/or insurance contracts management experience, but may not substitute for the experience equivalent to the Liability Claims Adjuster III classification.


Special Requirements:

• Possession of a valid California Driver's License prior to appointment and the ability to qualify for and maintain a County driver authorization.
  
  
• Certification as an Associate of Risk Management (ARM) or proof of working towards such certification is highly desirable.

Knowledge of:

• Principles and procedures of risk management, loss prevention, and claims adjusting;
  
  
• Principles of organization and administrative, fiscal, and program management;
  
  
• Principles of employee supervision, hiring, training, and development;
  
  
• Principles of risk avoidance and risk transfer;
  
  
• Governmental or other self-insured programs;
  
  
• Insurance administrative principles and procedures;
  
  
• Current trends in liability insurance market conditions, including types of coverage;
  
  
• Automated risk management, claims reporting, and office information systems and applications;
  
  
• Provisions of the Government Insurance Code and the California Insurance Code;
  
  
• Regulations and procedures involved in collecting subrogation.

Ability to:

• Plan, develop, organize, and evaluate programs in risk management and loss prevention;
  
  
• Plan and assign workloads;
  
  
• Supervise, train, develop, and motivate staff;
  
  
• Utilize computer systems;
  
  
• Communicate effectively, both orally and in writing;
  
  
• Gather factual information in a sensitive and discreet manner;
  
  
• Interpret and apply codes and regulations relating to insurance coverage;
  
  
• Prepare clear and concise correspondence and reports;
  
  
• Maintain complex records;
  
  
• Establish and maintain cooperative and effective working relationships at all levels.

The County offers comprehensive first-class medical, dental, and vision benefits plans for County employees and their dependents, including plans with no deductibles, no co-pays, no co-insurance, and no prescription drug co-pays. Learn more


The County also offers generous paid time off with significant vacation, sick time, and 13 paid County holidays annually! Details are included in the with the bargaining unit applicable to the job classification.

In addition to the amazing perks above, the County also offers the additional benefits below.

Retirement Benefits
The County offers robust retirement plans including a (similar to the private sector's 401(k) plan) and the In addition to lifetime retirement income available through the CalPERS pension plan, the 457(b) Deferred Compensation plan provides a great way to save for retirement and supplement the defined benefit pension available to employees. These plans help our employees build a plan for their future and contribute to their family's long-term financial well-being.

Health Flexible Spending Account
The empowers employees to manage healthcare expenses efficiently with tax-free contributions (up to $3,200 for the 2024 calendar year). Secure tax-free solutions for your healthcare expenses and enjoy the flexibility to manage your healthcare finances effectively with the HFSA.

Dependent Care Assistance Program (DCAP)
The enables employees to utilize tax-free funds for dependent care services, facilitating a convenient and cost-effective approach for managing your dependent care expenses. The County also offers the , an employer-funded DCAP, for employees with annual income under $120,000.

Life and AD&D
The County offers life and disability benefits including , Insurance, These benefits ensure financial security and income support when you and your family need it most.

Employee Assistance Program (EAP)
The County prioritizes employee mental health and well-being and offers a top-tier through Concern providing confidential counseling sessions covering stress, anxiety, relationships, grief, as well as financial/legal services, personal coaching, child and elder care referrals, and comprehensive crisis support.

Employee Wellness
The offers free wellness programing, fitness classes and resources; including Elevate My Wellness an all-in-one platform designed to elevate your well-being journey.

Education Reimbursement
A generous program is available, including Education Reimbursement for employees seeking additional training and professional development.

NOTE : Benefit and Retirement information may vary from bargaining unit to bargaining unit. Due to changes in State Law, current pension provisions described in the union contracts are not automatically applied. Specific pension benefits for new hires who start on or after January 1, 2013 may be different than indicated in the union contracts.

Click here to access all Memoranda of Understanding and most recent Summary of Changes.
01


Please answer the following questions. Completion of the following supplemental questions is REQUIRED and is an integral part of the evaluation process. Initially, it will be used to determine minimum qualifications. For those applicants meeting the employment standards, this information will be critical in the subsequent competitive assessment to identify those candidates to be invited to continue in the examination process. Your responses to the questions may also be reviewed and scored in a Competitive Rating evaluation process based on pre-determined rating criteria. Your answers should be as complete as possible, as no additional information will be accepted from applicants once the Competitive Rating evaluation has begun. A response of "see resume" or "see application" will deem your application incomplete. Include a detailed description of your work experience in the following format for EACH employer referenced, in each answer:
a) Employer name(s)
b) Job title(s)
c) Start/end dates of employment
d) Total hours worked per week
e) Description of task(s) performed Do you understand the requirement to provide complete answers in order to determine relevant experience for each area in question?

• Yes
• No

02


What is the highest level of education you have completed?

• High School or GED equivalent
• College (1 to 29 semester units / 1 to 44 quarter units)
• College (30 to 59 semester units / 45 to 89 quarter units)
• College (60 to 89 semester units / 90 to 134 quarter units)
• College (90 to 119 semester units / 135 to 179 quarter units)
• College (120 or more semester units / 180 or more quarter units)
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Doctoral Degree
• None of the above

03


Do you possess a Bachelor's or higher level degree in any of the following fields?

• Business Administration
• Public Administration
• Risk Management
• Insurance
• Finance
• Closely Related Field
• None of the above

04


If you selected "Closely Related Field" above in Supplemental Question #3, indicate your related major/area of study and the type of degree you possess. If not applicable, type "N/A".
05


How many years of experience do you have performing liability claims and/or insurance contracts management?

• No experience or less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five to less than six years
• Six or more years

06


Describe your experience performing liability claims and/or insurance contracts management, including maintaining complex records in the course of your work. In your response, include your job title(s), names of employer(s), dates of employment, hours worked per week, and detail specific duties performed pertaining to this question. If none, type "N/A".
07


How many years of experience do you have adjusting claims and negotiating settlements including, but not limited to reviewing, investigating, and making settlement determinations regarding non-litigated liability claims filed against public agencies and property losses sustained by public agencies?

• No experience or less than one year
• Less than one year
• One to less than two years
• Two to less than three years
• Three or more years

08


Describe your experience adjusting claims and negotiating settlements including, but not limited to reviewing, investigating, maintaining complex records, and making settlement determinations regarding non-litigated liability claims filed against public agencies and property losses sustained by public agencies. In your response, include your job title(s), names of employer(s), dates of employment, hours worked per week, and detail specific duties performed pertaining to this question. If none, type "N/A".
09


Describe your experience with regulations and procedures involved in collecting subrogation. In your response, include your job title(s), names of employer(s), dates of employment, and detail specific duties performed pertaining to this question. If none, type "N/A".
10


Describe your personnel management experience. Within your response, include specific personnel management duties performed including, but not limited to supervising, hiring, training, developing, and motivating staff. If none, type "N/A".
11


Describe your experience preparing reports. In your response, include the frequency, type, and purpose of the reports. If none, type "N/A".
12


Describe your experience establishing and maintaining effective working relationships with those contacted in the course of work both within and outside an organization. If none, type "N/A".
13


How did you find out about this job?

• Contacted by County Recruiter
• Contacted by a Recruitment Firm
• County Employee Referral
• County of Santa Clara Career Website
• County of Santa Clara Job Interests Email Notification
• Facebook
• Instagram
• LinkedIn
• Indeed
• Virtual Job Fair
• In-Person Job Fair
• In-Person Networking Professional Event
• Virtual Networking Event
• Community Event
• Glassdoor
• Governmentjobs.com
• Professional Association
• Search Engine (Google, Bing, online search, etc.)
• Hospital Website: SCVMC, O'Connor Hospital, St. Louise Regional Hospital Website
• Handshake
• Student Career Center
• County Text Message
• County Career Newsletter
• Other (Specify in the next question)

14


If you selected an event/fair or other in the question above, please specify. If not, type "N/A".
Required Question