Customer Service Representative

Job Description

Job Description

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair.

Customer Service Representative

Location: Granite Falls, MN | Savage, MN | 

Grow Your Career with SunSource

Are you looking for an opportunity to grow within a successful and expanding organization? Join SunSource, one of the nation's leading distributors of hydraulics, pneumatics, filtration, fluid power, and automation products and services. At SunSource, you'll be part of a team-oriented environment that values hard work, professional development, and career advancement.

We are currently seeking a high-energy Customer Service Representative (Inside Sales) to join our team and support both our outside sales team and valued customers.

Position Summary

The Customer Service Representative is responsible for providing exceptional customer support by responding to inquiries and processing customer requests accurately and professionally. This role serves as a key liaison between customers, account managers, and internal departments to ensure excellent service and customer satisfaction.

Key Responsibilities

Support customers and outside sales representatives with product and service inquiries.
Process requests related to:
Pricing and quotations
Product availability and delivery schedules
Order status updates
Returns and credits
Order expedites
Product literature and documentation
Provide technical product assistance and support when appropriate.
Maintain accurate records and documentation within company systems.
Work collaboratively with sales, operations, and vendor partners to resolve customer issues efficiently.
Deliver a high level of customer service while meeting departmental performance expectations.
Qualifications

Skills

Required:

Experience in customer service, sales, purchasing, or a related role within a manufacturing or distribution environment.
Strong communication, organizational, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.

Preferred:

Experience in industrial distribution or related industries, including:
Hydraulics
Pneumatics
Fluid Power
Electrical Products
Power Transmission
Motors and Motion Control
Proficiency with:
Microsoft Excel
Microsoft Word
Email applications
Vendor pricing and business software programs

At SunSource, we believe our people are our greatest asset. We foster a collaborative team environment focused on personal growth, professional development, and long-term career success. We invest in training and provide opportunities for advancement across our organization.

If you are a motivated, customer-focused professional who enjoys working in a team environment and contributing to sales success, we encourage you to apply today.

Join SunSource and build a rewarding career with an industry leader.

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact View email address on us.fitly.work to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.