Inspectional Service Clerk

Job Title

Position Purpose/Summary

Responsible for monitoring permits, plans and documents filed with the Department of Code Enforcement Building and Housing Code Enforcement Divisions for compliance with federal and state laws, rules or regulations and all appropriate procedures. Work is performed with the exercise of considerable initiative and judgment in making decisions of important public and legal consequences under the supervision of the Commissioner of Code Enforcement and/or Deputy Director of Housing Code Enforcement with review through reports and conferences. No supervision is exercised over other employees.

Essential Functions

• Coordinates work reception and business flow of the Code Enforcement Department Building Division and Housing Code Enforcement Division.
• Attends customer service counter by logging in all activity, receiving plans and complaints. Provides technical assistance, answers questions and resolves problems within the defined record areas. Helps to train and assist the public with the online permit entry.
• Prepares letters, reports, spread sheets, certificates of inspection, certificates of occupancy, appropriate zoning information, weights and measures correspondence and findings, condemnations, and ticket process.
• Provides information and customer service to plumbers, electricians, contractors, lawyers, realtors, builders, inter-departmental requests for information, municipal and state employees, and the general public.
• Reviews applications to verify historical districting and applicability.
• Reviews Insurance Certificates and Workman's Compensations Paperwork.
• Reviews contractor licensing to make sure licenses are not expired.
• Coordinates the collection and reporting of statistics as required by law and for intra-departmental use and files.
• Monitors regularly the accuracy, completeness and timeliness of processing complaints.
• Provides clerical assistance and office support to any inspectional services position in the department.
• Assists with gathering department information and documents to respond to Public Records Requests.
• Validates and reviews filed inspections, court order, notes, pictures, and articles of violations prior to NOV release, court case filing, or request of administrative review.
• Prepares documents and notices of violations as needed for the Law Department.
• Utilizes the Registry of Deeds to verify owner information.
• Process batches in Munis for checks, fines, fees and abatements.
• Reviews uploaded documents, validates fees and payments for all permit types.
• Reviews application descriptions for possible needed administrative reviews. Checks for proper applications, workflow, and user groups.
• Utilizes Accela to dispatch, schedule, and reschedule inspections.
• Reviews online permitting platform for required documents and licensing.
• Performs related work as required or assigned.

Knowledge, Skills, and Abilities

• Thorough knowledge of modern office practices, procedures and equipment.
• Thorough knowledge of and excellent ability to use computers and various programs applicable to the needs of the department.
• Thorough knowledge of departmental procedures and practices, especially as related to Building and Housing Code Inspectional Services.
• Considerable knowledge of laws, rules and regulations governing building and housing codes, and other work performed.
• Ability to utilize interpersonal skills, including the ability to establish and maintain effective working relationships with employees and the general public.
• Ability to identify and understand problems and to determine appropriate measures.
• Ability to independently develop, layout, install and revise procedures at the direction of the Code Enforcement Commissioner and Deputy Director of Housing Code Enforcement.

Education and Experience

• High school diploma or equivalent.
• Three years of previous customer service and office experience.
• Several years experience in complex and responsible clerical work involving code enforcement and inspectional services procedures preferred.

Benefits

The following benefits are contingent upon hours worked and bargaining vs. non-bargaining agreements. Medical/Dental/ Vision 75% City Subsidized All health insurance plans include Dental and Vision Retirement Available to employees working 20+ hours per week Paid Vacation Bargaining unit positions are subject to contractual obligations. Paid Holidays All City employees receive 11 paid holidays per year. Paid Sick Time Full time employees are immediately eligible to begin accruing 1 1/4 days per month which can be taken after 6 months of service. Unused sick days can be rolled over to subsequent calendar years. Supplemental Long Term and Short disability coverage is available to employees at the employee cost. Paid Personal Days Use up to 3 of your accrued sick days as Personal days. Personal days cannot be rolled over into the next calendar year. Family Medical Leave Act (FMLA) A means for eligible employees to balance work and family responsibilities by taking unpaid leave for authorized reasons. Training On the job and instructor led courses available Employee Assistance Program Free, confidential and personal assistance to employees and their families to resolve issues that affect their personal lives as well as job performance. Direct Deposit Easy, convenient, and free!