Dispatcher

Job Description

Job Description

Description:

Dispatcher
D&D Plumbing, Heating, and AC — Midland, TX (Serving the Midland–Odessa Area)

Overview

D&D Plumbing, Heating, and AC is looking for a true Dispatcher — the person who owns the board, keeps the trucks moving, and keeps customers in the loop from the first call to the last job of the day.

This isn't a phones-only seat. You're the hub of the operation. If you're organized, quick-thinking, and you like the pace of a busy service board, we want to talk to you.

Pay & Schedule

$19.00 – $25.00 per hour, based on experience

Our schedule shifts with the season, and we're upfront about it:

• Peak season (spring/summer): Tuesday – Friday, 10:00 AM – 7:00 PM | Saturday, 8:00 AM – 3:00 PM
• Off-season (fall/winter): Monday – Friday, 8:00 AM – 5:00 PM

We need someone who can flex between the two. In return, you get your weekends back and a steady weekday schedule for a good part of the year.

What You'll Do

• Build and manage the daily dispatch board, assigning technicians and installers by skill, location, and capacity
• Adjust the board in real time as emergency calls, delays, and add-on work come in
• Keep customers informed on arrival windows, delays, and job status
• Communicate with technicians throughout the day on job progress, parts needs, and next assignments
• Maintain accurate customer records, job notes, and dispatch history in our software system
• Coordinate daily with the Plumbing Manager and Field Operations Manager on scheduling priorities
• Handle customer concerns with professionalism and escalate when appropriate
• Support the office team with call overflow during peak volume

Qualifications

• Minimum 6 months of dispatch and/or customer service experience
• Availability and flexibility for a seasonal schedule, including Saturdays during peak season
• Excellent phone presence and clear written communication
• Strong organizational skills and the ability to juggle competing priorities without losing track
• Self-starter with a great attitude who takes ownership and doesn't wait to be asked
• Team player who's eager to learn the trade side of the business
• Dependable attendance
• ServiceTitan experience is a major plus, but not required — we'll train the right person

What We Offer

• $19.00 – $25.00 per hour
• Weekends off during the off-season and a shortened Saturday during peak
• Medical, dental, and vision insurance
• 401(k) with company match
• PTO and paid holidays
• Ongoing training and support — no dispatch software experience needed to start
• Stable, year-round work with a growing company

Why Join Us

• Organized operation with supportive leadership
• Direct impact on the success of the field team
• Clear path for growth into lead dispatcher, dispatch supervisor, or office management
• A culture that rewards effort and results

Who We Are

D&D Plumbing, Heating, and AC is a growing residential plumbing, heating, and air conditioning company focused on delivering a 5-star experience for our customers and building a team that wins together.