Medical Records Coordinator/Receptionist

Job Description

Job Description

Medical Records Coordinator/Receptionist

Join the Team at Stillwater Skilled Nursing and Rehabilitation!

Are you a highly organized and dependable individual who is great with people and enjoys keeping things running smoothly behind the scenes? Do you have excellent communication and customer service skills? Are you seeking a rewarding career where you can make a meaningful difference in the lives of our residents? If so, we want to hear from you! As our Medical Records Coordinator/Receptionist , you will play a vital role in supporting resident care, communication, transportation, and daily facility operations at Stillwater Skilled Nursing and Rehabilitation .

Our Mission

At Stillwater, our mission is to provide individualized, compassionate, and innovative healthcare services that inspire each resident to achieve the full and meaningful life they desire. When you join our team, you become part of a community dedicated to making every day better for our residents and staff.

What Makes Stillwater Special?

• Supportive leadership and a true team environment
• A chance to build meaningful connections with residents and families
• Opportunities for advancement and continued learning
• A workplace that values YOU

Responsibilities

• Maintain and organize resident medical records in accordance with facility policy and regulatory requirements
• Ensure resident charts, forms, and documentation are complete, accurate, and properly filed
• Assist with record requests, audits, and compliance-related documentation
• Support admissions, discharges, and transfers with appropriate paperwork and record management
• Schedule and coordinate resident medical appointments with physicians, specialists, and outside providers
• Coordinate and assist with transportation scheduling to ensure residents arrive safely and on time for appointments
• Safely transport residents to and from scheduled medical appointments using the facility vehicle as needed
• Assist residents during transportation while promoting safety, dignity, comfort, and excellent customer service
• Communicate appointment schedules and transportation needs with nursing staff, residents, families, providers, and transportation vendors
• Track appointment calendars, transportation schedules, and follow-up appointments to support efficient daily operations
• Serve as the facility receptionist by greeting visitors, answering and directing incoming phone calls, and assisting residents, families, vendors, and guests in a professional and welcoming manner
• Provide administrative and clerical support to the leadership team and other departments as needed
• Maintain the cleanliness and readiness of the facility transportation vehicle and promptly report maintenance or safety concerns
• Maintain confidentiality and protect resident information in accordance with HIPAA regulations
• Work collaboratively with nursing, therapy, social services, admissions, and leadership teams to ensure excellent communication and continuity of care

Qualifications

• Prior healthcare, medical records, scheduling, receptionist, or administrative experience preferred
• Long-term care or skilled nursing experience preferred
• Strong organizational and multitasking skills with excellent attention to detail
• Excellent communication and customer service skills
• Ability to maintain confidentiality and handle sensitive information professionally
• Experience with electronic medical records and Microsoft Office preferred
• Valid driver's license with an acceptable driving record required
• Ability to safely transport residents and assist them during appointments and community outings as needed
• Reliable, dependable, and able to work independently while supporting a team environment

Job Type

• Full Time
• Day Shift

Benefits

• Competitive wages
• Ongoing training and professional growth opportunities
• A fun, purpose-driven workplace you will love being part of
• Health, vision, and dental insurance
• Life insurance
• Accidental insurance
• Short-term disability
• Critical illness coverage
• Paid time off
• Employee discount
• Health savings account
• Tuition reimbursement
• Yearly bonus

Physical Setting

• Long-term care
• Nursing home
• Skilled nursing
• Memory care

Come be a part of something special—where your care counts, your voice matters, and your coworkers feel like family. Apply today and help us make every day brighter at Stillwater Skilled Nursing and Rehabilitation!