Business Analyst, Quality Improvement

Quality Improvement Analyst

Quality Improvement Interventions Analysis and Development:

• Work as part of a quality team to continuously identify, plan, develop, implement, and evaluate interventions.
• Complete program and initiative evaluations such as return on investment and health outcomes
• Gather and synthesize research studies, industry information, and BCBSA resources to gain insight and apply best practices to health care quality improvement strategies.
• Conduct data analysis to support projects and interventions, including gathering data, analyzing data, and presenting recommendations.

Program and Project Management:

• Plan and implement project(s) with guidance from program managers, executive sponsors, subject matter experts, and project staff.
• Assists in developing project plans including tasks, deliverables, and expected outcomes/goals.
• Develop and facilitate full project documentation and reporting to meet identified goals and objectives of each project
• Organize and lead project status and working meetings
• Work with cross-departmental team members to facilitate communication. Prepare and provide status updates and reports to business owners, executive sponsors, partners, project teams, and others as required.
• Assist with tracking project expenses.
• Generate requirements, reports, and operational processes.
• Complete program and project evaluations, including accomplishments, outcomes, barriers, and opportunities.

Cross-Functional Integration and Communication:

• Work with HMSA departments and external partners to collect and distribute information, complete tasks, facilitate communication, and provide status updates to ensure coordination among groups.
• Communicate analysis, assessments, recommendations and completed work product by creating and delivering reports and presentations to quality committees and other internal and external stakeholders.

Quality Improvement Program Support:

• Complete work and documentation to support completion of for the annual Quality Improvement Evaluation and Workplan.
• Support completion of required reporting and quality improvement plans.
• Coordinate, facilitate and conduct medical record reviews to support quality activities

Performs all other miscellaneous responsibilities and duties as assigned or directed.

Bachelor's degree and two years of related work experience; or equivalent combination of education and related work experience.

• Demonstrated interpersonal skills; Excellent verbal and written communication skills.
• Knowledge of basic relevant statistical analyses.
• Proficiency in issues identification and data collection, analysis, and interpretation.
• Basic working knowledge of Microsoft Outlook and PowerPoint.
• Intermediate working knowledge of Microsoft Word and Excel.