Customer Relationship Manager

Unilode manages the world’s largest outsourced fleet of ULDs and owns the largest global network for the maintenance and repair of containers, pallets, and inflight food service equipment. Our outsourcing solutions help our customers improve business performance and deliver efficiencies and operational benefits. Role overview: The role of the Customer Relationship Manager (CRM) is to own and strengthen long-term customer relationships, ensure contractual commitments are delivered, proactively manage issues, and ensure the customer consistently realizes value. The CRM role acts as the primary interface between the customer and internal teams, driving trust, retention, issue resolution, and continuous improvement across the account portfolio. The CRM leads cross-functional resolution of systemic, recurring, or high-impact service issues, ensuring customers receive timely, structured, and confidence‑building communication while internal teams are aligned to clear governance and accountability. What's in it for you: $85,000-$100,000 per annum Bonus Program 4+ Weeks of paid time off Paid Wellness Leave 11 Paid holidays 1 Floating holiday (to be used on employee's date of choice) Medical, Dental, Vision and Life insurance Company Paid Vision, Basic Life & Short and Long-term disability insurance 401(k) plan with fully vested company match Referral Bonus You: It would be great if you have: Experience in customer relations, service management, or operational support roles. Proven ability to manage customer experience, escalations, and service-related issues. Strong problem-solving skills with the ability to coordinate cross-functional resolution. For your application to be considered please apply directly to us here: #J-18808-Ljbffr Unilode Aviation Solutions