Project Manager, Trust & Safety Policy Infrastructure - USDS

Responsibilities Partner with USDS Policy Implementation teams to gather requirements, identify pain points, and translate them into clear specifications for tooling enhancements for our global counterparts. Act as the primary point of contact for the technical implementation and compliant deployment of content moderation policies to the US market. Coordinate infrastructure projects from planning through execution, including tracking timelines, managing stakeholders, and ensuring successful delivery. Leverage data and tooling to enhance our knowledge ecosystem to help measure policy guidance effectiveness, identifying and closing resource gaps for USDS enforcement teams. Develop and maintain essential documentation and standard operating procedures (SOPs) that support the scalability and enforceability of our policy positions. Work with global teams to closely align on goals and milestones for effective Planning, Implementation, and Deployment. Drive the integration of automation within policy workflows to streamline processes and reduce operational bottlenecks. Qualifications 3+ years of experience in program management, product operations, or infrastructure-related roles, preferably in Trust & Safety, policy, or platform/tooling domains. Strong organizational and project management skills with experience managing multiple workstreams and deadlines. Experience collaborating cross-functionally with policy, operations, product, engineering, and data science teams. Excellent written and verbal communication skills, with the ability to work effectively across technical and non-technical audiences. Comfortable working in a fast-paced, ambiguous environment and adapting to evolving priorities. Problem‑solving mindset with an eye for process improvement and operational efficiency. Ability to translate user needs into actionable requirements and partner with technical teams to deliver solutions. Preferred: Experience with AI/automation integration into operational workflows. Preferred: Background in Trust & Safety or working with content policy operations within a technology or global organization. Preferred: Understanding of the full lifecycle of content moderation policies from development, deployment, and enforcement. Preferred: Advanced proficiency in Excel and understanding of data access tools, including but not limited to SQL. Benefits Medical, dental, and vision insurance. 401(k) savings plan with company match. Paid parental leave. Short‑term and long‑term disability coverage. Life insurance. Wellbeing benefits. 10 paid holidays per year. 10 paid sick days per year. 17 days of paid personal time (prorated upon hire with increasing accruals by tenure). Reasonable Accommodation USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance, please reach out to us at our accommodation contact. #J-18808-Ljbffr TikTok USDS Joint Venture