Service Advisor

Job Description

Job Description

Purpose:

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Responsibilities:

Manages the entire work order cycle process; generation through closing and invoicing for customer and internal work

Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met

Works with Service Manager to identify and execute continuous process improvements

Communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction

Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge

Reviews work orders for completeness and accuracy prior to customer billing

Ensures all service Warranty and Product Improvement Programs are completed, submitted to Centralized Warranty Administrator within the required timeframe to receive maximum credit

Ensures all departmental tools, equipment, and vehicles are in good working order

Actively coaches, develops and helps employees grow their capabilities

Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set

Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service

Ensure that company’s reputation and image in the community is consistent with company Core Values

Benefits include:

Competitive Salary plus bonus

401K Match

Health Benefits

Paid Holidays and Paid Time Off

Requirements

Experience, Education, Skills and Knowledge:

1+ years experience in Service Department operations

Ability to use standard desktop load applications such as Microsoft Office and internet based functions

Ability to write and speak effectively to individuals and groups

Ability to effectively lead a team and hold people accountable

Familiar with Farm and Ag Equipment and competitive products

Basic understanding of financial principles relative to Service Department operations

Ability to analyze and interpret internal reports

Ability to work extended hours and weekends as needed

Excellent customer service skills

High School Diploma or equivalent experience

#IND1