Patient Representative, Evening Shift, Emergency Department

Patient Representative

White Oak Medical Center seeks to hire an experienced Patient Representative for our Emergency Department who will embrace our mission to extend God's care through the ministry of physical, mental, and spiritual healing. As a Patient Representative you will:

• Proactively rounds on patients to identify satisfaction issues and coordinate resolution
• Coordinates the resolution of patient/family/visitor complaints and documents complaint resolution
• Writes response letter to complaints and grievances following State and Federal regulations after discussion with appropriate managers
• Confers with Risk Management and Quality Management regarding issues of Patient Safety, Quality, or Patient Experience
• Maintains accurate database for tracking patient complaints and grievances
• Assist Pastoral Care with bereavement intervention
• Analyzes complaint data to identify opportunities for improvement and works with appropriate leaders to facilitate change
• Participates in meetings and committees to address patient satisfaction issues
• Demonstrates the knowledge and skills necessary to interact appropriately to the age of the patients
• Provides Departments with Customer Service education

Qualifications include:

• Bachelor's degree in a related field preferred
• Acute hospital experience preferred
• Ability to exercise judgment and discretion with confidential information
• Adapts to new circumstances, information and challenges
• Strong customer service skills
• Ability to handle multi task environment
• Commitment to excellence and service recovery
• Active American Heart Association Basic Life Support (BLS) certification required

Work Schedule:

• Employment Type: Full-time
• Hours per Week: 40 hrs/week
• Typical Daily Schedule: 4pm- 12:30 am
• Shift Type: Day / Evening shift
• Weekend Requirements: every other weekend rotation

Pay Range: $23.25 - $32.55

If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:

United States of America (Non-Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist HealthCare team today, apply now to be considered!

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants' religious beliefs.

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.