Director - Digital Identity Externalization

Job Description

Chase is committed to building industry-leading identity capabilities to secure the financial ecosystem, enhance user experience, and drive business growth. As Product Director on the Identity team, you will play a critical role in developing and delivering innovative identity solutions—including identity verification, identity  lifecycle management, and digital identity externalization. You will work cross-functionally with technology, design, and business partners to launch products that make Chase synonymous with trust.

Key Responsibilities

• Product Development:
  Drive the definition, delivery, and continuous improvement of identity products and features (e.g., identity lifecycle management, identity graph, consent management, digital identity solutions).
• Execution & Delivery:
  Translate strategic vision into actionable product roadmaps, requirements, and user stories. Manage product backlogs and prioritize features based on business impact, customer needs, and technical feasibility.
• Cross-Functional Collaboration:
  Partner with engineering, design, data, and business teams to deliver robust, scalable, and secure identity solutions. Support go-to-market and commercialization efforts for digital identity products.
• Stakeholder Engagement:
  Communicate product plans, progress, and results to stakeholders. Gather feedback from internal and external partners to inform product decisions.
• Market & Industry Awareness:
  Stay current on digital identity trends, standards, and regulatory requirements. Support efforts to align Chase’s identity products with industry best practices.
• Metrics & Outcomes:
  Track and report on product KPIs (e.g., adoption, conversion, user experience, fraud rates). Use data to inform decisions and drive continuous improvement.

Core Competencies

• Product Management:
  Experience managing technology products from concept to launch, preferably in identity, data management, or security domains.
• Analytical Thinking:
  Ability to analyze data, customer feedback, and market trends to inform product decisions.
• Collaboration:
  Strong cross-functional partnership skills; able to work effectively with engineering, design, business, and external partners.
• Communication:
  Clear and concise communicator, able to articulate product vision, requirements, and results to diverse audiences.
• Execution:
  Results-oriented, with a track record of delivering on product milestones and driving measurable outcomes.
• Adaptability:
  Comfortable working in a fast-paced, evolving environment; able to pivot as priorities shift.

Qualifications

• 10+ years of product management experience in technology, preferably in identity, data, security, or financial services.
• Demonstrated success in launching and scaling technology products or features.
• Familiarity with identity lifecycle management, consent management, digital identity, or related technologies is a plus.
• Experience working in cross-functional teams and managing multiple stakeholders.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Bachelor’s degree required; advanced degree or relevant certifications preferred.

Success Metrics

• Delivery of key product milestones and features on time and within scope.
• Growth in adoption and usage of identity products and solutions.
• Positive feedback from stakeholders and partners.
• Achievement of product KPIs (e.g., conversion rates, user experience scores, security benchmarks).

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.