Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in November 2024 and currently lead a team of three. Before becoming an agent, I spent nine years as a State Farm team member, where I developed a passion for helping customers and building lasting relationships. I graduated from the University of New Mexico with a degree in Business Administration.

Our agency is built on treating others the way we want to be treated. We believe in keeping our word, showing compassion, and creating genuine relationships with our customers. We also enjoy friendly sales competition that pushes us to grow while maintaining a supportive, people-first culture.

Our agency offers PTO, paid holidays, a signing bonus that includes licensing reimbursement, and a strong commitment to work-life balance. We're committed to helping our team members build successful, rewarding careers.

I'm looking for someone who is ambitious, ethical, and takes initiative. If you enjoy working with people, value integrity, and are passionate about helping customers understand their coverage while building lasting relationships, we'd love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Kathlein Guinn - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.