Street Outreach Specialist/Case Manager (FT)

Job Description

Job Description

Street Outreach & Youth Case Manager - Rochester, NHFull-Time | Youth & Young Adult ServicesMeet Young People Where They Are. Help Them Get Where They Want to Be.

Sometimes the first step toward changing a life isn't waiting for someone to ask for help—it's showing up.

At Waypoint, we believe every young person deserves someone who sees their potential, meets them without judgment, and helps them navigate a path toward stability, hope, and independence.

Our Street Outreach Program reaches youth and young adults experiencing homelessness, housing instability, and other life challenges by providing compassionate, low-barrier support where they are—in the community, on the streets, and in places where they feel safe.

If you're passionate about building authentic relationships, believe everyone deserves a second chance, and want to make a lasting impact, we'd love to welcome you to our team.

About the Role

As a Street Outreach & Youth Case Manager, you'll build trusting relationships with youth and young adults by meeting them where they are—both physically and emotionally.

Through outreach, advocacy, case management, and connection to essential resources, you'll help young people identify goals, overcome barriers, and move toward greater stability and independence.

This role blends outreach, relationship-building, crisis response, and case management while working collaboratively with community partners, peer outreach staff, and the Youth Resource Center team to create meaningful opportunities for young people.

Every interaction is an opportunity to build trust, restore hope, and help someone take the next step forward.

What You'll DoBuild Trust Through Outreach

• Engage youth and young adults in the community using a compassionate, low-barrier, relationship-centered approach.
• Meet young people where they are and provide consistent, respectful support without judgment.
• Build authentic relationships that encourage engagement and long-term connection.

Provide Case Management and Advocacy

• Support youth in identifying goals and developing individualized plans for stability and independence.
• Connect youth with housing, healthcare, education, employment, behavioral health, and other community resources.
• Provide ongoing case management and advocacy as trust develops.
• Support family engagement and mediation when reunification aligns with a young person's goals.

Meet Immediate Needs

• Distribute survival supplies and basic needs items that promote health and safety.
• Help youth access food, hygiene supplies, clothing, transportation, and emergency resources.
• Respond to crises with empathy while promoting safety and informed decision-making.

Create Opportunities for Growth

• Partner with Youth Resource Center staff to provide pro-social activities and community engagement opportunities.
• Encourage healthy relationships, permanent connections, educational success, employment, and safe housing.
• Work alongside Peer Outreach Staff during community outreach and engagement activities.

Collaborate with Community Partners

• Build and maintain strong relationships with schools, healthcare providers, shelters, behavioral health organizations, and youth-serving agencies.
• Participate in team meetings, case consultations, and ongoing professional development.
• Maintain accurate documentation and support program reporting requirements.

Our Culture: How We Show Up

At Waypoint, we believe meaningful relationships create meaningful change.

We foster a workplace where employees feel welcomed, respected, supported, and empowered to bring their authentic selves to work every day.

What We're Looking For

• High school diploma or equivalent required.
• One year of related experience working with youth, young adults, or vulnerable populations preferred.
• Lived experience is welcomed and highly valued.
• Experience in outreach, homelessness services, behavioral health, sexual health education, or community engagement is a plus.
• Strong communication, relationship-building, and organizational skills.
• Ability to work independently in the community while collaborating effectively with a multidisciplinary team.
• Self-motivated, adaptable, creative, and passionate about supporting young people.
• Successful criminal background check required. Previous legal or carceral involvement does not automatically disqualify applicants.

Why You'll Love Working at Waypoint

At Waypoint, our employees are the heart of our mission. We believe that supporting young people begins with supporting the people who serve them.

Benefits & Perks

• Comprehensive Medical, Dental, and Vision Insurance
• Paid Family Medical Leave
• Generous Paid Time Off, including vacation, sick, personal time, and 10 paid holidays
• Retirement savings plan with employer match
• Employee Assistance Program
• Generous mileage reimbursement
• Educational assistance and professional development opportunities
• Opportunities for career growth across our organization
• Public Service Loan Forgiveness (PSLF) qualifying employer
• Supportive leadership and an inclusive, mission-driven culture where your work truly matters

Every Conversation Can Change a Life

For many young people, trust begins with one caring person willing to show up.

Your compassion can build connection.

Your persistence can inspire hope.

Your support can help a young person find safety, stability, and a future they never imagined possible.

Join a team that's committed to meeting young people where they are—and helping them discover where they can go.

Apply today and become part of a team that provides Help Along the Way.

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