Production Manager

Operations CoordinatorFloor Coverings International of Milwaukee North, is looking for a top-notch Operations Coordinator to add to our team.We are a locally owned, residential flooring company that sells and installs a variety of flooring materials ranging from carpet, to hardwood, to vinyl flooring. We work very hard to ensure that we are providing the best possible flooring experience for our customers throughout the Milwaukee area and beyond. We are a small business made up of individuals who take pride in what they do and want what is best for our customers.The FCI Operations Coordinator is the key to ensuring customers have a positive experience and jobs are produced both efficiently and profitably. The Operations Coordinator is a role that revolves around a high level of customer service, communication, problem solving, and organization along with technical responsibilities. The position works independently and requires someone who is fast paced, highly detailed and organized. The ideal candidate is efficient, productive and able to think two steps ahead of what is needed.The Role:Report daily to our Brown Deer WarehouseBe responsible for every flooring project from start to finishOrder all product needed for each projectReceive all deliveries including use of a forklift & pallet jackOrganize, label & stage products by job/projectCommunicate expectations, scope of work and compensation with installers prior to start of jobCommunicate with customers and installers to coordinate installation datesSet expectations with customers on installation process, impact to their daily lives and the condition of their home during installation (ie furniture moves etc)Provide daily updates to customers regarding their installationComplete job site visits to check in with installers and customersDeliver on expectations contracted in the sales process-dates/times/products/installation etcWalk customers through job at completion and collect final paymentResolve customer complaints with urgencyAssist installation crews with anything necessary to finish projects and ensure a clean jobsiteEnsure all work order changes are reflected accurately in each project invoiceOther Duties:Work Home Show booths as needed (3 Spring, 1 Fall), which includes weekend hoursLifting up to 80 lbs. on occasionWork with hand toolsPaint, stain & finish trim piecesKeep warehouse and company vehicles organized and presentableBe available to attend training as neededContinually educate yourself on new flooring types and installation methodsResponsible to ensure quick production of jobs to hit weekly and monthly sales goalsMake decisions and act in accordance with FCI's core values and missionAnswer calls and be able to answer customer questionsThis is a full-time salaried position that will be compensated commensurate with experience and qualifications - $45,000 - $55,000 annually, with additional bonus opportunities. General hours are from 8:00 AM to 5:00 PM, varying depending on daily production work flow. Weekend hours are rare, but necessary on occasion.Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.