Call Center/Customer Service

Job Description

Job Description

BC Forward is hiring for Call Center/Customer Service at Fort Mill, SC

 

Position: Customer Service Representative

Location: 9726 Old Bailes Rd, Suite 200, 29707A Fort Mill, SC 29707

Duration: 03 Months (Possible Extension or conversion to FTE)

Work Type: Onsite

Shift Schedule: Starting role is 11:00 or 11:30 to 8:00 p.m. EST with either 1 hour or 30 minute lunch. Rotational 1 Saturday per month. Can bid to earlier shifts once permanent

Pay Rate: $21.46/hr

 

Position:

Customer Service Representatives may be found in service-related call center or non-call center environments. Employees perform a host of customer service duties such as receiving inquiries and requests from the general public, real estate agents/brokers or other agencies. The type of request is influenced by the business segment. For example, escrow branches will manage escrow-related calls, insurance businesses may receive policy or claims related inquiries, and other groups may receive technical-related questions. Interface with customers typically by telephone, email or letter to handle queries/problems. Uses computerized systems for tracking, information gathering, and/or troubleshooting. These jobs are generic for broad applicability across the organization.

 

Essential Functions

Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems.

Verifies contacts and account information.

Examines customer problems and implements appropriate corrective action to respond to customer requests.

Escalates queries/requests for action as appropriate to Supervisor and/or Field locations for immediate action.

Maintains and creates logs, reports, records and files.

Investigates, coordinates and tracks a wide range of customer issues and problems.

Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution.

May interface with offshore call center to answer questions on process or specialized situations

May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.

May do order fulfillment. Receive orders, reconcile information, track on spreadsheets, and follow up with customers.

Hybrid position requiring candidates to be within driving distance of the Fort Mills, SC FA location.

 

Skills:

General knowledge of company products and customer service activities.

Proficient MS Office skills

Must be able to navigate a computerized data entry system or other relevant applications.

Generally has 2+ years of related experience

 

Education:

High School diploma or equivalent required

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.