Customer Service Lead
AccruePartners
The Team You Will Be Joining
- Growing healthcare services organization supporting providers and customers across the Southeast with a strong emphasis on responsiveness, operational execution, and customer experience.
- Fast-paced and highly collaborative office environment where customer communication and service follow-through are critical to overall business success.
- Team-oriented culture that values accountability, urgency, professionalism, and employees who proactively solve problems rather than wait for direction.
- Organization currently managing a high volume of active customer cases weekly, creating a dynamic and detail-oriented service environment.
- Opportunity to work cross-functionally with operations, inventory, sales, and leadership teams to improve communication flow and customer satisfaction.
- Opportunity to step into a newly elevated customer service leadership role with the ability to build structure and improve workflows.
- High-impact position where this individual will directly influence customer response times, communication standards, and overall service quality.
- Ability to create and implement processes rather than simply maintain an existing system.
- Collaborative environment where strong communicators and operational problem-solvers can quickly earn visibility and influence.
- Exposure to multiple sides of the business including repairs coordination, customer communication, operations, and CRM management.
- Stable and growing organization that values responsiveness, ownership, and proactive customer support.
- This role will serve as a central point of coordination and communication for customer activity.
- Responsible for improving response times, communication processes, and overall customer experience across a fast-moving service environment.
- Will help establish service standards and communication expectations internally while ensuring customers receive timely, professional follow-up.
- Critical in balancing a high volume of email communication while also recognizing when direct phone communication is necessary to resolve issues quickly and effectively.
- Opportunity to create scalable customer service processes that support the organization`s continued operational growth.
- Experience in customer service leadership, customer success, account coordination, service operations, or client support roles within a fast-paced environment.
- Strong organizational and multitasking abilities with experience managing a high volume of customer communication and ongoing service requests.
- Proven ability to create processes, improve workflows, and bring structure to operational or customer-facing environments.
- Experience utilizing CRM systems such as Salesforce to manage communication, case tracking, reporting, and follow-up activities.
- Strong written communication skills paired with the confidence and judgment to pick up the phone and proactively resolve issues when needed.
- Highly responsive professional with a strong sense of urgency and commitment to customer follow-through.
- Detail-oriented and process-driven individual who can manage multiple moving priorities while maintaining a high level of customer care and professionalism.
- #Onsite
- #LI-HE1
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Customer Service Lead in Fort Mill, York County, SC vacancy
- RoundPoint Mortgage Servicing LLC is seeking a Customer Service Supervisor in Fort Mill, South Carolina. The ideal candidate will lead a team dedicated to providing exceptional support to homeowners, ensuring a compliant and customer-centric experience. This role requires...Suggested
- Atlas Copco Holding GmbH is seeking a Customer Service Manager in Rock Hill, SC to oversee a team and ensure customer service excellence. Responsibilities include supervising representatives, resolving issues, and training staff. The ideal candidate holds a bachelor’s...SuggestedWork at officeRemote work
- Who We Are ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused... ...mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people...SuggestedWork at office
- First American Financial Corp. is hiring a Customer Advocacy Lead in Fort Mill, SC. This role involves managing escalated cases, enhancing case... ...teams. Candidates should have over 8 years of mortgage servicing experience and strong analytical skills. The position offers...Suggested
- Circle K Stores Inc. is seeking a Lead Customer Service Representative in Fort Mill, SC. The role involves greeting customers, managing cash transactions, and leading shifts. Ideal candidates are motivated individuals with retail experience and excellent communication skills...SuggestedFlexible hoursShift work
- First American seeks a Customer Advocacy Lead in Fort Mill, SC, to manage escalated cases and enhance regulatory compliance. This role requires over 8 years of mortgage servicing experience, along with strong analytical and communication skills. As a key support resource...
- Retail Operations Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates work in stores, distribution centers, and offices across the Southeast, Mid-Atlantic, and Caribbean ...Work at office
$186.43k - $310.75k
...SVP, Head of Client Compensation Lead with Purpose, Unlock Your Team's Passion At LPL, people leaders hold the key to the employee... ...plays a critical role in mergers and acquisitions, clearing service expansion, and delivering a best-in-class client and advisor experience...Work from homeLPL Financial
Fort Mill, York County, SC3 days ago$186.43k - $310.75k
Lead with Purpose, Unlock Your Team’s Passion At LPL, people leaders hold the key to the employee experience — shaping culture, driving... ..., ensuring accuracy, compliance, and scalability. Manage service delivery across multiple channels and offshore partners, meeting...- ...dedication to the Carolinas' communities. Since 2001, we've been a trusted leader in association management, delivering customized solutions and unrivaled service. We partner with developers, board members, and homeowners to create thriving, well-managed communities. If you’...Full timeFlexible hoursShift work
- ...and seizes the opportunity to make an impact.As a Community Manager with Bell, you will lead and direct all community operations to ensure quality services and a high degree of customer satisfaction. You will lead and motivate community staff members to provide services...Contract work
- ...is seeking a dynamic and results-driven Community Manager to lead and inspire our on-site team. This role is responsible for overseeing... ...of the property. If you have a passion for leadership, customer service, and property management, we’d love to hear from you! What You...Full timeTemporary workWork at officeMonday to FridayFlexible hoursShift workWeekend work
- A leading property management company is seeking a Community Manager for their Fort Mill... ...This role involves ensuring high levels of customer satisfaction and leading community... ...experience, and strong marketing and customer service skills. This full-time position offers...Full time
- Fleet Feet is looking for a passionate, community-focused Community Outreach Manager to lead local marketing initiatives, foster meaningful relationships, and drive customer engagement through creative events and strategic partnerships. In this role, you'll play a vital...Local area
- A leading athletic retailer is seeking a Community Outreach Manager to drive local marketing initiatives, build relationships, and engage customers through strategic partnerships and events. This role is pivotal in inspiring the local fitness and running community. Candidates...Local area
$80k - $85k
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered...Full timeFor contractorsLocal areaWorldwideMonday to FridayWeekend work- GOEBEL FIXTURE COMPANY is seeking a compassionate Executive Director in Carowood, South Carolina, responsible for the day-to-day operations of the community, ensuring the highest quality of care for Residents. The ideal candidate will hire and supervise a dedicated team...
Goebel Fixture Company
Fort Mill, York County, SC5 days ago - ...a trusted leader in association management, delivering customized solutions and unrivaled service. We partner with developers, board members, and homeowners... ..., enforce rules, and ensure vendor compliance. Lead Board and Community Meetings : Prepare for, organize,...Work at office
Kuester Management Group, LLC
Fort Mill, York County, SC24 days ago - ...a trusted leader in association management, delivering customized solutions and unrivaled service. We partner with developers, board members, and homeowners... .... This dynamic position offers you the opportunity to lead with expertise while cultivating strong relationships....Work at office
Kuester Management Group, LLC
Fort Mill, York County, SC24 days ago $76.74k - $127.82k
Job Overview Lead with Purpose, Unlock Your Team’s Passion At LPL, people leaders hold the key to the employee experience — shaping... ...and critical thinking skills. Experience managing a phone customer service team (preferred). Experience with Excel and advanced functions...Work from home- ...Globe Life AIL - Lisa Russel is seeking motivated individuals for a Customer Service Leadership role that offers remote flexibility and professional growth opportunities. This entry-level position allows you to build a rewarding career from home while maintaining a healthy...Remote work
Globe Life AIL - Lisa Russel
Rock Hill, SC3 days ago - A quality assurance firm in Fort Mill, South Carolina is seeking a Customer Quality Engineer to lead customer-focused quality assurance initiatives. The ideal candidate will ensure a high level of customer satisfaction through effective quality processes, analyze warranty...Full time
- ...Concord Hospitality Enterprises is seeking a dependable Night Auditor to provide excellent guest service during the late shift in Fort Mill, South Carolina. You’ll be responsible for handling front desk operations and monitoring hotel activity while ensuring a safe environment...Full timeNight shiftAfternoon shift
Concord Hospitality
Fort Mill, York County, SC20 hours ago - Kuester Management Group, LLC in Fort Mill, SC is looking for a Community Manager In Training to engage in a dynamic role focused on community management. You will work closely with experienced managers to gain hands-on experience, mastering the operations of homeowner ...
$76.63k - $127.72k
Lead with Purpose, Unlock Your Team’s Passion At LPL, people leaders hold the key to the employee experience — shaping culture, driving... ...with LPL Financial. Job Overview The Manager, Client Technology Services leads day-to-day Product Operations for Client Technology...Full timeTemporary workWork from home- A healthcare provider in South Carolina is seeking a Nurse Case Manager to deliver quality care to patients in various settings. Responsibilities include coordinating care, assessing patient needs, and facilitating telemedicine visits. The ideal candidate must be a licensed...Flexible hours
Your Health Inc
Fort Mill, York County, SC5 days ago - ...recover from the unexpected, and realize their dreams People-oriented Organizational skills Self-motivated Dedicated to customer service Pride in getting work done accurately and timely Ability to work in a team environment Ability to effectively relate...Hourly payFor contractorsFlexible hours
ashley king - State Farm Agent
Fort Mill, York County, SC13 days ago - Retail Operations Job Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates work together to make it happen. Food Lion
- ...seeking a Community Manager in Fort Mill, SC. This role involves overseeing community operations, delivering exceptional customer service, and leading an on-site team. Candidates should have over 3 years of property management experience, preferably with Luxury Class A...
- Integrated Power Services is hiring a Customer Service Manager in Rock Hill, SC, to lead our customer service team and ensure a top-notch experience for our clients throughout their motor repair journey. The role demands excellent communication skills and a commitment to...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Lead. Be the first to apply!
Related searches
- work from home customer Fort Mill, York County, SC
- customer engineer Fort Mill, York County, SC
- customer project program manager Fort Mill, York County, SC
- customer retention Fort Mill, York County, SC
- customer marketing Fort Mill, York County, SC
- customer satisfaction Fort Mill, York County, SC
- outbound customer service Fort Mill, York County, SC
- customer service bilingual Fort Mill, York County, SC
- customer service & production Fort Mill, York County, SC
- home customer service Fort Mill, York County, SC