Junior IT Support Specialist

For our international client in Zürich, we are looking for a Junior IT Support Specialist to join their service desk team on a short term contract. Good German and English are required.

This is a strong opportunity for someone at the start of their IT career: you will work alongside experienced support engineers in a multinational environment, with structured onboarding and day-to-day mentoring.

Core Responsibilities

1st level IT support (with support on 2nd level tasks)
* Act as first point of contact for users, investigating and resolving common incidents on site and remotely
* Log, track, and update tickets in the internal service desk system according to defined procedures * Escalate more complex cases to senior colleagues, and assist them in resolving these
* Follow global and local IT procedures and processes

Communication and collaboration
* Provide friendly, professional service to users at all levels of the organisation
* Work closely with regional and global IT support colleagues
* Help users with basic questions on standard tools and applications

Support and maintenance
* Set up, install, and maintain IT equipment: laptops, desktops, multifunctional network devices (printer, copier, scanner), mobile phones, and projectors
* Carry out simple hardware repairs and peripheral replacements following documented specifications
* Install and troubleshoot operating systems, client software, and business applications
* Support colleagues in identifying opportunities to improve service and processes

Local IT administration
* Assist with the 3rd party ordering process
* Help maintain the IT hardware inventory and track compliance
* Support account creation, termination, and move requests under supervision

Information security
* Apply security requirements in force and treat all information as confidential

Education, Experience & Knowledge
* Completed apprenticeship (Informatiker EFZ or equivalent), IT degree, or certified IT training - recent graduates are welcome
* Up to 2 years of professional experience; internships, apprenticeship experience, or practical project work count
* Familiarity with standard IT hardware (desktops, laptops, printers, projectors, iOS and Android devices)
* Working knowledge of the Microsoft environment (Windows 10/11, Microsoft 365, basic Active Directory concepts) and Google Workspace
* Exposure to PC staging or software deployment tools is a plus, but training will be provided
* Interest in working in a multinational and multicultural environment

Languages
* Native spoken and written German and fluent English (both are used daily with users)
* Any additional language is an advantage

Personal Qualities
* Willingness to learn quickly and ask questions when something is unclear
* A helpful, patient manner with users of varying technical ability
* Flexibility to adapt as priorities change
* Reliability and composure when the ticket queue gets busy
* Self-motivation and a hands-on attitude

We look forward to receiving your application.