IT Service Desk Technician

job summary:
Title: IT Service Desk Technician

Duration: Open Ended w2 Contract

Location: 100% onsite Mount Laurel, NJ 08054

Shift: M-F 9 AM-6 PM ET

IT Service Desk Analyst | Advanced Technical Support

Are you a skilled IT Service Desk Analyst who thrives on solving complex technical challenges across both Windows and Mac environments? We are looking for a proactive, customer-focused tech expert to provide advanced support, manage technology assets, and keep our organization running smoothly.

✨ Why Join Us?

Work with Modern Tech: Support multi-platform environments including Windows OS, Mac, O365, and mobile platforms.

Grow Your Skillset: Stay ahead of the curve with continuous exposure to new software developments and cutting-edge hardware.

Make an Impact: Be the go-to technical partner ensuring a top-tier IT experience across the entire organization.

Ready to Apply? Email your resume to View email address on us.fitly.work

#LI-JM4

 
location: Mount Laurel Township, New Jersey
job type: Solutions
salary: $28 - 32 per hour
work hours: 9am to 6pm
education: No Degree Required

responsibilities:



What You'll Do (Responsibilities)

• Advanced Technical Support: Diagnose and resolve complex hardware, software, and networking issues across PC, Mac, and mobile devices.
• Systems & Account Management: Utilize Microsoft Windows OS, Office 365, and Active Directory to manage accounts and permissions.
• Remote & Tool-Based Troubleshooting: Use remote diagnostic tools and software distribution platforms to identify and fix issues efficiently.
• Asset Management: Provide end-to-end asset tracking and support for end-user equipment.
• Service Delivery: Apply strong problem-solving, project management, and written/verbal communication skills to deliver exceptional customer service.

#LI-JM4

qualifications:
What You'll Need to Succeed (Requirements)

Experience: 2+ years in an IT support role within a mid-to-large business environment.

Platform Expertise: In-depth, hands-on knowledge of PC and Mac platforms, including hardware, software, and networking diagnosis.

Core Tech Stack: Proficiency with Active Directory, Office 365, Windows OS, and Mac support tools.

Soft Skills: Self-motivated, highly organized, and able to prioritize tasks under pressure while meeting tight deadlines.

Flexibility: Ability to maintain a flexible schedule and available for occasional light travel.

Education: BS/BA degree preferred (or equivalent experience).

#LI-JM4

skills:
IT experience,networking issues,diagnosing,exceptional customer service,advanced technical support,Service Desk

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on us.fitly.work.




Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.