FRAN Bilingual Receptionist

divh2Join Our Team/h2pJoin our team and become a part of a supportive community dedicated to individual and community enrichment./ppCatholic Community Services (CCS) is a faith-based organization, rooted in the values of Love, Justice, Truth, and Freedom, that has continually served the community for over 85 years. We seek individuals who are motivated, compassionate, and eager to make a difference in their community. Join us today and become a champion in the lives of others!/ppPay: $15.50 - $19.71 (plus Bilingual differential pay)/ppSchedule: Monday Friday 8:30am- 5pm/ppLocation: Salem/ppType: Full Time / Non-Exempt/ph3General Position Summary/h3pProvide administrative support to FRAN Family Resource Advocacy Network (FRAN) Center that serves as a community gathering place, collaborative hub for social service partners, and a space that ensures accessible support for navigating social services and self-sufficiency programs. This role provides bilingual (English/Spanish) receptionist services and administrative support to the program staff managing the services at the FRAN center./ph3Benefits We Provide/h3ulli4 weeks Accrued Paid Time Off (PTO) per year/liliEmployer contribution to Employee/Spouse/Dependent medical coverage401(k) Retirement Plan Employer Match/liliFlexible Spending Accounts Medical/Dependent Care (FSA)/liliHealth Savings Account (HSA)/liliEmployer Paid Group Life Insurance Plan/lili6 Paid Holidays/ Holiday Pay/liliMileage Reimbursement/liliJury Duty Paid Leave/liliBereavement Leave/liliAnnual performance evaluations/liliEmployee appreciation events/liliEmployee Assistance Program/li/ulpAdditional Benefits Offered :/pulliMultiple Dental Plan Options/liliVision Plan Options/liliVoluntary Life ADD Insurance/liliSupplemental Insurance/liliDiscount Gym Memberships with Certain Medical Enrollment/liliOn the Job Training CPR/First Aid Certification/li/ulpPosition Specific Benefits Offered:/polliBilingual differential pay on top of hourly rate./li/olh3Minimum Qualifications and Experience/h3olliHigh School Diploma or GED,/lili1 year of office or administrative experience and/liliBilingual (Spanish/English) is required./li/olh3Preferred Qualifications and Experience/h3pPrior customer service experience/ppRequired to demonstrate Job Skills, Knowledge, and Abilities:/polliProficient in computer skills with Microsoft Word and Excel./liliCustomer service techniques./liliGeneral office and keyboarding skills./liliMaintain confidential information./liliWork with all the people in a respectful manner./liliComplete projects and meet deadlines./liliAccurate and detailed./liliPrioritize workload and multi-task./liliOperate a multi-line phone system./liliEffectively communicate (written, and orally)./li/olh3Essential Position Functions and Key Work Processes/h3olliGreets all walk-in customers and staff respectfully and professionally./liliAnswers telephone promptly, respectfully, and professionally. Screens and directs calls; assists caller in locating appropriate staff in a respectful manner. Provides Spanish translation for phone calls and clients./liliDefuse situations and provide general information to clients on the phone and/or in person; determine need for crisis intervention or immediate attention of the counseling staff and/or the nurse practitioner, and proceed according to proper crisis procedures./liliMakes and cancels appointments on computer and provides information to customers regarding appointment times./liliNotifies staff member of visitor/appointment arrival and ensures they receive visitor in a timely manner./liliDistributes and collects Customer Satisfaction Survey forms as requested by Program Directors./liliKeeps reception, waiting areas, and restrooms neat, tidy and free of clutter./liliEnsures individual confidentiality at all times./liliInstruct individuals we serve regarding their right to file grievances./liliMaintains professional demeanor and behavior; dresses in business casual attire./liliEnsures supply of intake paperwork is available for multiple programs and resources./liliEnsures mail is prepared for pickup. Sends all mail, incoming faxes, and miscellaneous items that are received at the reception area to the appropriate staff and/or destination./liliTakes payments and writes receipts as necessary./liliAssists with reminder calls as required./li/ol/div