Front Office Clinic Assistant - Bilingual Spanish Required

Front Office Clinic Assistant

Planned Parenthood Columbia Willamette (PPCW) is hiring a Front Office Clinic Assistant to join our Salem Health Center team! Bilingual Spanish required.

Start your healthcare career with purpose—while creating a welcoming, respectful experience for every patient who walks through our doors.

At PPCW, your work supports access to essential sexual and reproductive health care. As a Front Office Clinic Assistant, you'll be the first point of contact for patients—helping ensure every interaction is handled with dignity, compassion, and professionalism.

We provide training, mentorship, and a supportive environment where you can grow while making a meaningful impact.

What You'll Do

In this role, you'll help create a smooth, supportive experience for patients—from check-in to check-out.

On a typical day, you might:

• Greet patients, check them in, and prepare paperwork
• Answer phones, schedule appointments, and support patient questions
• Enter and update patient information in the electronic health record (EHR)
• Verify insurance and discuss payment or funding options with patients
• Collect payments and complete daily balancing tasks
• Coordinate with clinical staff to keep the clinic running on time
• Help maintain a welcoming, organized front office environment

You'll play a key role in ensuring patients feel respected, informed, and supported throughout their visit.

Schedule & Location

Two part-time, on-site positions available at our Salem Health Center (22.5 hours/week. Training Schedule 30-37.5 hours per week).

You must be able to reliably work scheduled shifts.

Thursday - Friday - Saturday

9:00am - 5:00pm - 8:00am - 4:00pm - 7:30am - 3:30pm

Monday - Tuesday - Wednesday

8:45am - 4:45pm - 11:00am - 7:00pm - 10:30am - 6:30pm

What We're Looking For

We know great candidates come from a variety of backgrounds. If you're excited about this role, we encourage you to apply—even if you don't meet every qualification.

Required:

• High school diploma or equivalent
• 2+ years of experience in a customer service or high-volume environment
• Strong communication skills with diverse patients and teams
• Basic computer skills and comfort learning new systems
• Ability to stay organized and manage multiple tasks in a fast-paced environment

Nice to Have:

• Experience in a medical or front desk setting
• Experience with electronic health records (EHR)
• Basic knowledge of insurance, billing, or healthcare systems
• Additional language skills

Pay & Growth

$20.37 – $29.68/hour Pay is based on experience and internal equity, with opportunities to grow over time.

Additional pay opportunities:

• Bilingual premium: +$1.72/hour
• Interpreter-level premium: +$3.44/hour
• After 6 months, you may be eligible for additional clinical responsibilities that include extra hourly pay

Benefits & Support

We offer a benefits package that supports your health, stability, and growth:

• Paid time off (up to 4 weeks, increases over time)
• 9 paid holidays
• Medical, dental, and vision insurance for eligible employees
• 403(b) with 6% employer match
• Free, confidential counseling and support (EAP)
• Ongoing training and development

Application Tips

Please include all relevant work experience on your application and resume. We base offers on the experience shared during the hiring process and are not able to adjust compensation after an offer is made.

Equal Opportunity Employer

Planned Parenthood Columbia Willamette is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.

We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.