Lead Funeral Arranger - Queen of Heaven Mortuary

Lead Funeral Arranger - Queen of Heaven Mortuary #XQF-516 Rowland Heights, California, United States Job Description Location: Queen of Heaven Mortuary - Rowland Heights Status: Exempt, Full Time POSITION SUMMARY Under general supervision of the location manager help, organize, coordinate, execute, and assist in managing the Catholic Mortuary activities. May also help manage a harmonious interaction between the Sales, Mortuary, and Cemetery personnel. The following requirements are representative of minimum levels of knowledge, skills and/or abilities. Responsibilities may vary according to size of mortuary case load, total workforce, and whether the mortuary has a care center. ESSENTIAL FUNCTIONS Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the Church in performing their work. Mortuary managers need to have a comprehensive understanding of the guidelines provided by the Order of Christian Funerals. Oversee the management of resources and day-to-day operations of mortuary I, II, or III. Closely works with religious coordinators, cemetery and mortuary arrangers in scheduling, conducting and supporting all service activity and special events. Develop and maintain a positive environment to ensure level of service exceeds patron’s expectation. Identify and report opportunities to improve patron satisfaction by consistently reviewing standard operating procedures. Inspect facilities and grounds to ensure all are properly, prepared, secured and maintained. Help oversee the integrity of mortuary data entry, recordkeeping, retention and archiving. Attend and participate in management meetings and training sessions. Services client families during funeral visitations and interment. Assist with caring for the deceased in a respectful manner. Provides customer service in all areas of helping client families following the loss of a loved one. Provides exemplary personalized and professional service. Assists in the implementation of choices made by the family/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Ensures customer needs are met directly or through appropriately licensed individuals. Arranges, conducts and directs bereavement rites, including funeral and memorial ceremonies in a professional, organized and caring manner consistent with policies and procedures. Retains heritage and grows market share through active involvement with community, religious and other organizations. Provides aftercare in absence of Family Service Counselor. Aftercare includes delivery of documentation, stationery; information on insurance, health benefits, pension; prearrangement for next of kin. Ensures adherence to all applicable professional, municipal, state and federal licensing authorities, rules and regulations. Completes and accurately prepares all documents related to services, cremations, maintenance and any other type of data entry. Assists with general office duties including answering phones and preparing reports as necessary. Assist with the maintenance of vehicles, the facility and property. Receives caskets and other funeral home supplies as well as place into inventory. Attends meetings and group activities as directed. Addresses and resolves customer service issues in a timely manner. This position may perform various service and client relations activities. Performs other duties as assigned. Provide coaching, mentoring, and development to direct reports and staff Taking Loved ones into our care from place of passing Assist direct reports in setting and achieving personal career goals. Assist in making loved ones presentable for services Perform related duties as required. Requirements MINIMUM QUALIFICATIONS Education and Experience Any combination of experience and education likely to provide the required knowledge, skills, and abilities, typically: Active member of a Catholic Faith community. Associate or bachelor’s degree from an accredited college or university in Business Administration preferred. Absence of a degree, associates degree with appropriate managerial, supervisory and administrative work experience. At least 5-years’ related experience to Funeral Director or some experience, in all business management, office administration and supervision. Mortuary Management experience preferred. Knowledge, Skills, and Abilities Knowledge of: Mortuary operations preferred. Principles and practices of successful management, supervision and training. Archdiocese organization, objectives and policies. Computers and software, including but not limited to Microsoft Office Suite. Office and business technology, including but not limited to printers, fax machines, telephones Available to work weekends and evenings. Skills in: Coordinating and supervising a variety of diverse activities concurrently. Building and maintaining relationships using tact, courtesy and diplomacy. Ability to: Communicate and relate to others effectively in written and oral form. Assure compliance with established cemetery policies, regulations, directives and requirements. Physical and Environmental Requirements Position involves periods of sitting, standing and/or walking, including walking of cemetery grounds. Intermittent bending, stooping, twisting, walking, kneeling, and crouching. Sustain frequent movement of the fingers, wrists, hands, and arms. Position requires ability to lift various amount of weight as needed. Filing and retrieving documents from 4-drawers-cabinets 5 feet high. Must reach above shoulder for 2 drawers or crouch to reach lower drawers. Our Benefits include: Health Insurance (Medical, Dental and Vision) Mental Health Services (Employee Assistance Program) Pension Plan 403B Plan Vacation & Sick Time Paid Holidays Great Work Perks (Amusement Parks, Car Rentals & Hotel, Restaurant, and Shopping discounts) SIGN ON BONUS 2% bonus, commensurate with level of annual compensation Must be employed for 6 months - in good standing Full amount paid at 6 months Excludes temporary employees Location(s) 2161 S. Fullerton Rd, Rowland Heights , California 91748 , United States Open Positions 1 Salary Range $72,762.00 - $86,622.00 Employment decisionswill not be made on the basis of race, color, national origin, ancestry,physical disability, mental disability, medical condition, geneticinformation,marital status, sex, age, pregnancy, military or veteranstatus, or political affiliation. However, the archdiocese reserves the rightto make employment decisions based on principles of Catholic moral teaching,religious preferences, and other religious needs, criteria, andpoliciesand, in maintaining this equal employment policy, thearchdiocesedoes not waive any legalexceptions or exemptions thatmay apply to it as a religious nonprofit organization. These policies applyto hiring, promotion, transfer, and termination. The archdiocese has the rightto be the sole judge of merit, competence, and qualifications, and can favorCatholic applicants and current employees in all employment decisions. Every effortis made to hire staff into positions that will use their abilities mosteffectively and meet archdiocesan needs. Under no circumstances will anapplicant be hired, or a staff member be retained if he or she has beenconvicted of a crime of moral turpitude. Job-relatedcriteria are used in making employment selection decisions. Selection criteriaare based on the specific applicant’s job skills relative to the essentialfunctions of the job and the minimum qualifications and responsibilities of thejob vacancy for which the applicant has applied. All staff are expected tofulfill the essential functions of the job with or without reasonableaccommodation for any disabilities or medical condition they may have. #J-18808-Ljbffr