Concentra Engineer II Systems

Concentra is recognized as the nation’s leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees. Engineer II, Systems is responsible for managing and optimizing the organization's IT infrastructure. This role involves configuring, maintaining, and troubleshooting servers, networks, and storage systems to ensure high availability and performance. The engineer conducts regular system audits to identify potential issues and implements proactive measures to mitigate risks. They are also tasked with automating routine tasks through scripting and other tools to enhance operational efficiency. Collaboration with cross‑functional teams is essential for successful project deployments, requiring the specialist to provide technical support during the implementation of new technologies. 401(k) Retirement Plan with Employer Match Life & Disability Insurance Paid Time Off & Extended Illness Days Offered Colleague Referral Bonus Program Tuition Reimbursement Dependent Care Spending Account Employee Discounts This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Concentra is an Equal Opportunity Employer, including disability/veterans Concentra provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, pregnancy, protected veteran status, disability, or other protected categories. In addition, Concentra Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws. Responsibilities Performance Monitoring and Optimization The Engineer monitors system performance metrics, analyzes data to identify bottlenecks, and implements solutions to enhance system efficiency. This includes configuring system settings, conducting regular performance assessments, and utilizing diagnostic tools to troubleshoot issues. The role also involves collaborating with cross‑functional teams to ensure optimal resource allocation and scalability of systems. Troubleshooting and Issue Resolution The Engineer diagnoses and resolves technical issues related to system performance, network connectivity, and application functionality. This includes analyzing logs, performing root cause analysis, and implementing solutions to prevent future occurrences. The Engineer ensures timely resolution of incidents and adherence to service level agreements (SLAs) and documents troubleshooting steps and resolutions in the knowledge base for future reference. System Upgrades Responsible for planning and executing upgrade procedures, testing new systems, and documenting changes. Ensures that compatibility and performance standards are met and troubleshoots any issues that arise during the upgrade process. Server Maintenance and Upgrades Performs regular maintenance on servers, including applying updates, patches, and upgrades to ensure optimal performance and security. Monitors server health, troubleshoots issues, and documents changes. Collaborates with other IT teams to schedule downtime effectively. Manages and maintains system configurations across various platforms, deploying, monitoring, and updating software and hardware configurations. Creates and maintains documentation for configuration management processes, conducts regular configuration audits, and implements changes as needed to align with organizational standards. Participates in managing and maintaining network infrastructure, troubleshooting connectivity issues, assisting in implementing security protocols, and ensuring optimal performance of network services. Conducts regular audits and collaborates with other teams to support system integration and upgrades. Documentation of System Processes Creates and maintains comprehensive documentation of system processes, configurations, and procedures. Develops detailed guides for installations, updates, troubleshooting steps, and best practices. Regularly reviews and updates documentation to reflect changes. Automation of Routine Tasks Identifies repetitive tasks within IT infrastructure and develops automation scripts to streamline processes. Uses tools such as PowerShell, Python, or Bash to create scripts that manage system updates, backups, and monitoring alerts. Implements automation solutions in cloud environments and documents all automated tasks. Collaboration with Cross‑Functional Teams Collaborates with developers, project managers, and other IT staff. Participates in meetings to discuss project requirements, provides technical insights, and ensures system architecture aligns with business needs. Security Compliance and Management Ensures all systems comply with internal and external security standards. Conducts regular audits, implements security policies, manages access controls, and responds to security incidents. Maintains documentation of compliance activities and collaborates with other teams to enhance security measures. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications Education/Credentials Education Level: Bachelor’s Degree Major: Computer Engineering, Computer Science Degree must be from an accredited college or university. Job‑Related Experience Customarily has at least 5 years of experience in systems engineering of Microsoft Windows Server OS. Job‑Related Skills/Competencies Hands‑on experience managing Active Directory, including implementing group policies, managing sites and services, managing DNS records; experience with AD FS is a plus. Experience administering Linux OS. Strong experience managing Microsoft 365 tenants, including Entra ID, Exchange, Intune, Teams, and M365 Apps. Hands‑on experience managing Hybrid Active Directory and Microsoft Exchange environments. Experience administering Citrix DaaS, including creating machine catalogs and delivery groups, building vDisks, and managing Storefront servers. Experience writing scripts using PowerShell, Python, Bash or other scripting languages. Experience operating and managing monitoring tools such as Dynatrace, PRTG, SolarWinds, or others. Core competencies: Service mentality, attention to detail, sense of urgency, initiative, and flexibility. Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions. Outstanding customer service skills and the ability to deal with people in a manner that shows tact and professionalism. Ability to properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies. Wintel Server Administration Must be proficient in installing, configuring, and administering Windows Server environments, including Active Directory, Group Policy, and DNS services. Responsible for troubleshooting server issues, applying security patches, and ensuring regular system backups. Monitoring performance and optimizing resources to ensure high availability and reliability. Linux Server Administration Must have working knowledge for managing and maintaining Linux servers, including installation, configuration, and troubleshooting. Responsibilities include monitoring system performance, applying security patches, managing user accounts, performing data backups, and automating tasks using shell scripting. Network Configuration and Management Responsible for managing and troubleshooting network connectivity for servers, storage units, Cloud compute resources, etc. Includes implementing security protocols, monitoring performance, ensuring connectivity, and documenting network configurations and changes. Virtualization Technologies Must possess expertise in deploying, configuring, and managing virtualization technologies such as VMware and Citrix. Includes creating and maintaining virtual machines, optimizing resource allocation, ensuring high availability, and implementing backup and disaster recovery solutions. Cloud Services Management Proficient in administering and optimizing cloud services such as Microsoft 365, Azure, and AWS. Includes provisioning resources, configuring environments, ensuring performance and security, monitoring infrastructure, implementing automation scripts, and collaborating with development teams. Backup and Recovery Solutions Responsible for implementing, managing, and optimizing backup and recovery solutions across systems. Configures backup schedules, ensures data integrity, performs regular test restores, troubleshoots issues, and documents procedures. Provides training to team members on best practices. Security Best Practices and Compliance Standards Follows security best practices across all systems and applications. Conducts regular security assessments, applies patches and updates, configures firewalls, manages access controls, and ensures compliance with industry standards such as ISO 27001 or NIST. Develops and documents security policies, monitors logs for suspicious activity, and responds to incidents promptly. Monitoring Tools Responsible for implementing, configuring, and maintaining monitoring tools such as Dynatrace and PRTG. Sets up alerts, analyzes logs, optimizes configurations, and ensures effective monitoring to prevent downtime. Communication Skills Essential for collaboration within teams and improving client relationships. Effective communication aligns projects with organizational goals, reduces misunderstandings, and fosters transparency and trust. Team Collaboration Critical for fostering a cooperative work environment that enhances productivity and innovation, supporting the delivery of reliable IT services that align with business objectives. Problem Solving Critical to minimizing downtime, enhancing user satisfaction, and supporting overall operational goals. Time Management Essential for meeting project deadlines and maintaining system uptime, improving operational efficiency and team collaboration. Attention to Detail Ensures accurate configurations and early identification of potential issues, supporting high‑quality service delivery. Customer Service Orientation Contributes to positive relationships with stakeholders, enhancing user satisfaction and productivity. Critical Thinking Enables methodical problem‑solving and effective solutions, supporting efficient system operation and business continuity. Adaptability to Change Enables swift response to dynamic IT environments, supporting organizational agility and improved service delivery. Interpersonal Skills Supports effective teamwork and communication, improving project outcomes and customer satisfaction. Physical/Mental Requirements The employee is continuously sitting for extended periods, walking, and occasionally standing. Requires use of hands and fingers for typing and operating equipment, with a need for wrist flexion/extension for at least 8 hours per day. Occasional stooping, pushing, pulling, reaching, and climbing may be required. The employee must hear and understand with clarity and detect sound within acceptable range for telephone and in‑person contacts. Required vision is normal or corrected to acceptable levels for office work. The employee must lift and carry up to 10 pounds. Mental demands include handling confidential information, managing deadlines, and interacting with people in stressful situations. Travel is not required for this position. #J-18808-Ljbffr