Customer Service Representative

Customer Service Representative/Dispatcher

Come join our team and open the door to an amazing career at Apple Door Systems! We have an immediate need for a Customer Service Representative/Dispatcher at our Richmond, VA location.

The Customer Service Representative/Dispatcher is the backbone of our operations, ensuring smooth office functioning and top-notch customer service. With excellent interpersonal skills and a knack for organization, they greet visitors, handle inquiries, and maintain records meticulously. From processing orders to scheduling service requests and keeping our inventory in check, they're a vital link in our team. The ideal candidate brings customer-facing experience, strong communication skills, and a proactive mindset to the table. Join us in delivering excellence every day.

Duties:

• Greet visitors and customers in a professional and friendly manner.
• Handling basic customer service inquiries and resolving issues or escalating them to the appropriate personnel.
• Keeping records of visitor and client interactions.
• Collaborating with other administrative staff to ensure smooth office operations.
• Receive incoming orders and ensure accurate processing and shipment of outgoing orders; ensure timely delivery.
• Schedule all service requests from customers and confirm appointments.
• Coordinate with technicians to map and confirm schedules for the next day and prepare tickets.
• Conduct follow-up calls to customers to ensure satisfaction and address any concerns.
• Assist field technicians during the day as needed, providing logistical support and coordination.
• Assist with filing and administrative tasks as needed to support office operations.
• Answer phones - this position is first in line to answer phones during standard business hours 8:00AM to 5:00PM. One Saturday a month from 9AM - 12PM is required.

Qualifications:

• Must be at least 18 years old.
• Reliable transportation to and from work.
• Experience in handling incoming orders, processing shipments, and ensuring timely delivery.
• Proficiency in scheduling appointments and managing service requests from customers.

Preferred Qualifications:

• Prior experience in retail or customer-facing roles preferred.
• Commercial door and access product experience.
• Experience in handling incoming orders, processing shipments, and ensuring timely delivery.

Skills:

• Teamwork centric mindset with a collaborative attitude towards achieving department and company goals.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Excellent interpersonal and communication skills.
• Attention to detail and organizational skills.
• Order processing and shipment management.
• Appointment scheduling and time management proficiency.
• Excellent problem-solving abilities.
• Logistical support and coordination capabilities.
• Skilled in Microsoft Office Suite, Teams, and Outlook Email

Work Conditions:

• Climate-controlled office environment
• Repetitive hand and wrist motion, use of computers, and internal office equipment

Benefits:

• Competitive pay
• Medical, dental, and vision insurance with multiple plan options
• Short- and Long-Term Disability
• Employer-paid Life Insurance with buy-up options
• Accident Care
• Hospital Indemnity
• 401(k) with Employer Match
• Generous Paid Time Off (PTO)
• Paid Holidays
• Team member recognition & reward programs

Core Values:

• Teamwork – we operate as a team and succeed together.
• Grit – we have the courage, strength, and character to persevere.
• Sincerity – we are transparent and trustworthy.
• Development – we strive for continuous improvement, both professionally and personally