Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support vendor and client account activities from Richmond, Virginia. This Long-term Contract position is ideal for someone who communicates clearly, manages a high volume of calls with confidence, and keeps records accurate and up to date. The person in this role will help guide customers through payment-related questions and registration steps while ensuring account details are properly documented and resolved in a timely manner.

Responsibilities:
• Place a large number of outbound calls each day to vendors and clients to confirm account details and payment information.
• Walk customers through available payment methods, enrollment steps, and account setup expectations in a clear and thorough way.
• Enter new data and revise existing records within internal databases to keep account information complete and accurate.
• Record conversations, changes made to accounts, and planned follow-up actions with strong attention to detail.
• Reconnect with vendors and clients to obtain missing documents, incomplete registration details, or other outstanding setup items.
• Examine account information for inconsistencies, research issues, and contact customers to correct discrepancies.
• Work closely with internal teams to support timely handling of account concerns and processing needs.
• Achieve daily performance targets related to call activity, service quality, productivity, and customer experience.• Prior experience in customer service, call center support, or a similar client-facing role.
• Ability to handle both outbound and inbound calls in a fast-paced environment.
• Strong data entry and order entry skills with a high level of accuracy.
• Clear verbal and written communication skills when speaking with vendors, clients, and internal teams.
• Comfortable explaining processes, payment options, and account requirements to a wide range of customers.
• Strong problem-solving ability to investigate account issues and resolve discrepancies efficiently.
• Proficiency with computer systems and databases used for account updates and interaction tracking.