SENIOR CLERK - 1 1

Senior Clerk

The Department of Health in Pinellas has a Senior Clerk position open in the Medical Services Program at the St. Petersburg Health Department. Job Summary-Senior Clerk: The successful incumbent will work in the admitting/eligibility department and also perform cashier duties. This position involves regular contact with a diverse population both in person and over the phone and will require working with sensitive and confidential information.

Your Specific Responsibilities:

• Uses multiple computer applications to determine client financial eligibility for services based on established criteria for new and established clients
• Assists clients with completion of consents, forms and applications as needed
• Collects and updates client demographic information
• Schedules client appointments and completes appointment reminder phone calls
• Completes client check out process by billing and accepting payments from clients for services received at DOH Pinellas using the Health Management System (HMS)
• Provides receipts to clients
• Reconciles cash, check and credit card payments
• Prepares the bank deposit daily and completes the cashier close out process in accordance with all documented procedures and policies
• Resolves routine billing errors and omissions with clinic staff
• Organizes and maintains client billing records, processes client refunds, billing reconciliation reports, retrieves client insurance eligibility information in Change Healthcare System
• Answers routine billing questions from and staff and clients
• Scans and attaches documents to client medical records
• Process requests for copies of medical records in accordance with State law and HIPAA
• Uses various office equipment including telephones, fax, copy machines and scanners
• Orders supplies for admitting area when needed

Required Knowledge, Skills, and Abilities:

• Knowledge of medical insurance
• Knowledge of patient confidentiality laws
• Strong internal and external customer service skills
• Strong verbal and written communication skills in addition to good listening skills
• Ability to prioritize work, identify changing priorities and adjust as needed
• Ability to self-monitor work for accuracy and maximum productivity
• Ability to use multiple computer programs and software such as Microsoft office to retrieve and/or input data
• Ability to independently solve problems
• Ability to work effectively and cooperatively with others
• Ability to work with a diverse population
• Ability to review data for accuracy and completeness
• Ability to perform mathematical calculations
• Ability to prepare accurate reports and correspondence

Qualifications:

• Minimum: At least 2 years of computer experience
• At least 2 years' experience working in a fast-paced customer service position
• Preferred: 6 months' cash handling experience
• At least 1 year experience working in a medical office setting
• Bilingual in Spanish and English

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions (For more information, please click Flexible Spending Accounts; Tuition waivers; And more! For a more complete list of benefits, visit