Front Desk Associate

Front Desk Agent – Wyndham Gardens Cross LanesWyndham Gardens Cross Lanes is currently seeking friendly, dependable, and professional individuals to join our Front Desk team. Front Desk Agents are responsible for providing excellent guest service while ensuring efficient hotel operations during their shift.Job Responsibilities:Greet guests in a professional and welcoming mannerCheck guests in and out using hotel property management systemsAnswer phones and assist guests with questions, reservations, and requestsHandle cash, credit card transactions, and balancing shift paperworkMaintain accurate guest information and room assignmentsRespond promptly to guest concerns and work to resolve issues professionallyCommunicate effectively with housekeeping, maintenance, and management teamsFollow hotel policies, procedures, and brand standardsMaintain a clean and organized front desk areaComplete shift reports, bucket checks, and required paperworkQualifications:Previous hotel or customer service experience preferred but not requiredStrong communication and organizational skillsAbility to multitask in a fast-paced environmentBasic computer knowledge requiredMust be dependable and punctualAbility to work evenings, weekends, and holidays as neededProfessional appearance and attitude requiredBenefits:Competitive payFlexible schedulingOpportunities for advancementEmployee hotel discountsWyndham Gardens Cross Lanes is an equal opportunity employer committed to providing excellent guest experiences through teamwork and professionalism.