Lead Patient Access Representative

Lead Patient Access Representative

Joining UChicago Medicine AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule: Full time

Shift: Day (United States of America)

Job Description:

*Monday Friday from 8am-4:30pm

Registers patients promptly and directs them to the correct department. Verifies insurance information and collects co-pays, deductibles, or outstanding balances at the time of service. Completes all TalentCare and Talent Insights assignments for direct reports using My Team. Provides excellent customer service to patients and addresses their needs. Conducts RQI follow-up and ensures compliance with required standards. Obtains and processes IM and consents from patients. Performs manual audits to ensure accuracy and compliance. Shadows team members to provide support and ensure consistent practices. Acts as payroll backup and assists with payroll processing. Reviews CPA documentation for accuracy and completeness. Orders supplies necessary for the department's operations. Manages staffing schedules to ensure adequate coverage. Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge in Microsoft Word and Internet skills. [Required]
• Ability to deal effectively with the public. [Required]
• Ability to follow written and verbal instructions. [Required]
• Ability to work and willingness to work flexible schedules, including nights, weekends and holidays etc. [Required]
• Ability and willingness to adapt to change. [Required]
• Medical Terminology [Preferred]
• Basic Insurance Knowledge [Preferred]

Education: High School Grad or Equiv [Required]

Field of Study: or GED

Work Experience: Previous experience in a medical setting, ie. Physician Office, Hospital, Etc. [Preferred]

Additional Information: N/A

Licenses and Certifications: N/A

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements

Pay Range: $16.97 $27.15

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.